The essential functions of the job include, but are not necessarily limited to, the following Engaging customers in conversation to understand their banking needs and preferences Processing transactions accurately and efficiently Providing assistance with account servicing needs Facilitating customer awareness and education of bank services, including digital banking capa

Collections Performs high complexity tasks and manages escalated issues. Providing guidance and support to team members. Maintains high standards throughout all activities. Works with team members to improve collection metrics and QA by providing guidance and feedback Business Support Contributes to the development and delivery of business policies and procedures. Informs

The essential functions of the job include, but are not necessarily limited to, the following Engaging customers in conversation to understand their banking needs and preferences Processing transactions accurately and efficiently Providing assistance with account servicing needs Facilitating customer awareness and education of bank services, including digital banking capa

Data Analyses and Insights Sources, compiles, and interprets data. Analyzes data for accuracy and efficiencies, performs advanced data analyses, and effectively communicates analyses output. Operational Support Provides support for business operations by responding to inquiries, identifying issues, and working to improve team practices. Assists in streamlining daily work

Compliance Oversight Manages a team of associates who analyze internal processes and systems for data gaps, discrepancies, or other compliance related issues. Oversees the implementation of necessary changes to business processes, systems, or programs in accordance with external laws and regulations. Leads the review and execution of enterprise wide initiatives that ensur

Summary of Duties Work with Business Analysts, Scrum Masters, QA Analysts, Product Owners, and other cross functional resources to define and deliver business impacting projects. Work directly with stakeholders to capture business requirements and translate them into technical approaches and designs that can be implemented. Perform process mining in order to create techni

Sales Achieve individual and/or team financial, production and relationship results relative to the specific metrics and goals assigned. Engage with customers, prospects and referral sources through proactive outreach. Represent the Bank in the community for the purpose of generating additional business and identifying potential CRA opportunities for the Bank. Team Manage

Business Support Maintains a positive, empathetic, and professional attitude toward customers at all times while handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution; providing accurate, valid, and complete information by using the right methods/tools. Identifies and assesses customers' ne

In this role, you will get to Make an impact by contributing to the growth of the bank through business and commercial loans, deposits and fee income Exercise your creativity and entrepreneurial spirit to engage with business owners in the community Work in a supportive environment encouraging community and business development activities Work within a streamlined, timely

Manage a wide range of client relationships. Develop deep knowledge of SVB products and services and demonstrate ability to provide creative solutions to meet client needs. Interact with clients, referrals, and prospects independently. Lead client meetings with cross functional SVB team members and colleagues to position appropriate solutions based on stage and business n

Manage a wide range of client relationships. Develop deep knowledge of SVB products and services and demonstrate ability to provide creative solutions to meet client needs. Interact with clients, referrals, and prospects independently. Lead client meetings with cross functional SVB team members and colleagues to position appropriate solutions based on stage and business n

In this role, you will get to Make an impact by contributing to the growth of the bank through business and commercial loans, deposits and fee income Exercise your creativity and entrepreneurial spirit to engage with business owners in the community Work in a supportive environment encouraging community and business development activities Work within a streamlined, timely

Meet assigned production goals. Actively sell the Bank's business products and services in a professional manner through an established number of pre arranged, well planned outside sales calls on a weekly basis with follow up as needed to gain and optimize the business relationship. Primary focus is on net new, non borrowing business/commercial relationships. Refer potent

Technical Strategy Drives enterprise wide data management architectural vision and strategy. Establishes a data management roadmap that translates high level business planning information into application needs and solutions. Business Support and Technical Consultation Provides technical direction for the Bank's annual investment in all data technology areas, including da

Sales Achieve individual and/or team financial, production and relationship results relative to the specific metrics and goals assigned. Represent the Bank in the community for the purpose of generating additional business and identifying potential CRA opportunities for the Bank. Engage in sales practices that are aligned to create value for both the customer and the bank