Handle high priority and urgent tickets with precision while ensuring adherence to Service Level Agreements (SLAs) aligned with business objectives. Respond to requests from sales representatives via cases, following pre established procedures and guidelines. Proficiently document and track tickets, coordinating appropriate responses with a customer centric approach. Demo

The Senior Employee Relations Representative is responsible for investigating and resolving employee relations that are moderate to complex complaints and conflicts in the workplace. You will work with our HR Business Partners and Managers to administer the Corrective Action Process, investigations and other ER cases. This role serves as an advisor to managers and senior

Provide technical support for Jaspersoft products for our enterprise customers during the PST business hours, with a Salesforce based ticketing system as the primary communication platform Provide phone/email/Webex consultation to debug customer problems of medium and high complexity Escalate cases to the Support management and/or the Engineering team to create workaround

Conduct actual results variance analysis versus plan and forecast, identifying risks and opportunities to the P&L Support in preparation of Quarterly Business Presentations Specific support to the Citrix BU Engineering team, resolving PO issues and help manage the Operating Expenses and Headcount forecasts. Over time, propose automation of processes where appropriate to d

Create Strategic Engagement Plans that include 360 view of the account across the Cloud SG portfolio, alignment of opportunities to the contractual beachhead, and contract analysis to identify leverage opportunities for negotiation Play both supportive and leadership roles in negotiations and customer closure for strategic, large, complex or highly competitive deals. Deve

The position within CVAD (Citrix Virtual Apps and Desktops) will focus on the development of Citrix Managed Cloud Services product line, which will present you with a unique opportunity to expand problem solving situations that will become an invaluable individual career asset, such as knowledge on Azure, Google Cloud, AWS, Vmware, XenServer and etc. It also comprises inf