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MSP/ISV management across dedicated set of customer accounts. This includes establishing strong communication with Executive sponsors and key stakeholders within the assigned customers. Ensure Customer Retention and Expansion within dedicated MSP customers by leveraging CSG resources to ensure customer satisfaction and technical performance and continuously articulating t
Posted 17 days ago
Cloud Software Group, Inc.
- Raleigh, NC / Fort Lauderdale, FL
Better work begins at ShareFile ShareFile is a place where you can stretch, grow, and make an impact every day. We move fast here, thrive in gray zones, and are committed to putting the customer first. We value the whole you your ideas, your inspirations, your aspirations, your initiative and leadership gives us the space to explore and the feedback to help us grow. And t
Posted 18 days ago
As a member of the Commercial Portfolio team, your responsibilities will include creating strategic engagement plans to be provided to the applicable sales account teams to fulfill and build on. Depending on the opportunity needs, your role may be client facing, where you will be expected to manage the end to end Deal Cycle for strategic, large, complex or highly competit
Posted 17 days ago
More than 100 million users around the globe rely on Cloud Software Group (CSG) to help them adapt, transform, and meet the challenges facing every modern enterprise across private, public, managed and sovereign cloud environments. We enable our customers to evolve, compete and succeed leveraging our software franchises for and across data, automation, insight and collabo
Posted 21 days ago
Responsibility CSP bookings across dedicated customer base Delivery of key reports, sales forecasts, and pipeline analysis Manage negotiations of MSP 2.0 transition opportunities and expansions Work with MSP customers to understand their business needs and drivers to identify expansion opportunities for CSG solutions Build a network of stakeholders and executive sponsors
Posted 18 days ago
Do you thrive in a startup vibe? Were you built for a small, nimble, and dynamic team that's ready to win? If you answered yes, we want to talk to you! We are now going back to our roots as a standalone business unit to focus on our SaaS business an area where we see growth potential. This business unit is unique, and we certainly aren't afraid to stand out from the crowd
Posted 24 days ago
CSP correction for req # R100981 About Us Citrix and TIBCO recently merged to create Cloud Software Group, now one of the world's largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud based products to get work done fr
Posted 18 days ago
Handle high priority and urgent tickets with precision while ensuring adherence to Service Level Agreements (SLAs) aligned with business objectives. Respond to requests from sales representatives via cases, following pre established procedures and guidelines. Proficiently document and track tickets, coordinating appropriate responses with a customer centric approach. Demo
Posted 18 days ago
Handle high priority and urgent tickets with precision while ensuring adherence to Service Level Agreements (SLAs) aligned with business objectives. Respond to requests from sales representatives via cases, following pre established procedures and guidelines. Proficiently document and track tickets, coordinating appropriate responses with a customer centric approach. Demo
Posted 18 days ago
The Senior Employee Relations Representative is responsible for investigating and resolving employee relations that are moderate to complex complaints and conflicts in the workplace. You will work with our HR Business Partners and Managers to administer the Corrective Action Process, investigations and other ER cases. This role serves as an advisor to managers and senior
Posted 18 days ago
Provide technical support for Jaspersoft products for our enterprise customers during the PST business hours, with a Salesforce based ticketing system as the primary communication platform Provide phone/email/Webex consultation to debug customer problems of medium and high complexity Escalate cases to the Support management and/or the Engineering team to create workaround
Posted 18 days ago
Legal @ Cloud Software Group We are a tech forward Legal department we are data driven and embrace new technologies to automate and simplify our processes. You will work with a diverse group of attorneys around the globe and gain exposure to many different practice areas. The goal of the Legal Operations team is to enable our attorneys to focus on the highest value tasks
Posted 27 days ago
Conduct actual results variance analysis versus plan and forecast, identifying risks and opportunities to the P&L Support in preparation of Quarterly Business Presentations Specific support to the Citrix BU Engineering team, resolving PO issues and help manage the Operating Expenses and Headcount forecasts. Over time, propose automation of processes where appropriate to d
Posted 21 days ago
Manage and run end to end sales cycles across multiple industries / verticals that provide significant customer value, contributing to TIBCO's financial and strategic objectives Build and execute on sales strategies in partnership with our Hyperscalers to meet or exceed new logo bookings targets for assigned territories. Understand customer and prospect pain points and pr
Posted 1 month ago
Create Strategic Engagement Plans that include 360 view of the account across the Cloud SG portfolio, alignment of opportunities to the contractual beachhead, and contract analysis to identify leverage opportunities for negotiation Play both supportive and leadership roles in negotiations and customer closure for strategic, large, complex or highly competitive deals. Deve
Posted 26 days ago
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