Position Summary
The Senior Employee Relations Representative is responsible for investigating and resolving employee relations that are moderate to complex complaints and conflicts in the workplace. You will work with our HR Business Partners and Managers to administer the Corrective Action Process, investigations and other ER cases. This role serves as an advisor to managers and senior management regarding policies and procedures related to the management of their team. You will be responsible for the management of select ER programs.

Primary Duties / Responsibilities

• Assist managers and employees with resolution of employee behavior and performance issues, career counseling and management coaching; conduct internal investigations into allegations of employee misconduct
• May assist others in the prioritization of employee-related issues and plans for ongoing employee relations improvements
• Evaluate and analyze situations or data that require knowledge of company process, policies, and business needs
• Facilitate ongoing performance management process on complex cases
• Manage moderately complex ER cases to resolution independently and in collaboration with peers, ER management and legal counsel
• Provide feedback and guidance to business management regarding employee relations best practices, ensure fair treatment of employees, review and contribute to development of policies and programs upon request
• Regularly interact with management on matters concerning several functional areas, divisions or geographies
• Influence and gain buy-in from managers in sensitive situations, while building the relationship
• Collaborate and share subject matter expertise to ER team of geographically distributed employees
• Manage and help to coordinate large scale staffing initiatives and restructuring
• Participate in program development and facilitate training on Performance Management
• Appropriately identify and coordinate cases with legal counsel as necessary, modifying case responses and/or ensuring stakeholders are advised of recommendations to achieve business objectives while minimizing risk.
• Participate in the development of and manage specific programs within ER, i.e. Accommodations
• Performs other duties as assigned or as may be necessary.

Key Competencies

• Knowledge of local, state and federal regulatory requirements related to areas of direct functional responsibility
• Organizational skills, ability to set priorities for self, meet deadline
• Self-directed with initiative and analytical and problem solving skills
• Ability to communicate effectively via verbal, written and presentation skills. Strong ability to write concise and comprehensive executive summaries
• Customer-centric, collaborative and team oriented
• Consultative skills - the ability to coach professionals
• Diplomacy, maturity and ability to keep confidence
• Expert interpersonal skills, ability to foster effective working relationships and build consensus, interact and partner with people at all levels and at all locations
• Ability to give and receive constructive feedback, continuous learning attitude. Continuous growth-mindset

Required Experience/Skills:

• Experienced professional position.
• Works under limited supervision and problems are moderately complex.
• Responsible for providing coaching, guidance, and training to others in job area.
• Requires advanced knowledge of job area typically obtained through advanced education combined with experience. May have practical knowledge of project management.
• Typically requires a University Degree or equivalent experience and minimum 5 years of prior relevant experience; or a Master's degree with 3 years; or a PhD without experience.

About Us:

Citrix and TIBCO recently merged to create Cloud Software Group, now one of the world's largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done - from anywhere. Members of our team will tell you that we value diverse lived experiences, passion for technology, and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.

Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.

If you need a reasonable accommodation due to a disability during any part of the application process, please contact us at (800) 424-8749 or email us at for assistance.