Supports all patient experience programming for the division. Participates in strategic planning, coordinates execution of the annual patient experience plan, and leads multiple projects from inception to launch. Works with all levels of internal and external stakeholders to champion and manage continual patient experience programming. Bachelor's degree and three years of

The Patient Services Associate (PSA) I enhances the patient/customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice/department. Primarily working at the front desk of an outpatient practice the PSA I verifies insurance, referrals and patient demographic information. The PSA I supports deliver

Activates S.D.C directory system and switches from PC keyboard to telephone console on a moments notice. Answers all incoming calls to the Medical Center's main telephone number and other types of in bound telephone service as directed, as soon as possible. Answers and processes all emergency calls including code calls. Responds to console alarms and reports equipment mal

A day in the life of a Contact Center Representative with Hackensack Meridian Health includes Answer incoming calls, emails and chats to accurately schedule, re schedule, or cancel appointments according to guidelines and established protocols. Perform new patient pre registration. Positively verifies/updates patient identity, demographics, insurance and all other data as

Provides customer services and schedule services and performs phlebotomy within the UNC Rex Laboratory departments. Responsibilities 1) Wears appropriate PPE at all times. Replaces PPE that is soiled or damaged. Maintains a professional work area throughout the shift. Ensures at the end of the shift that supplies are restocked, bench tops and any soiled areas are cleaned.

Makes patient appointments according to provider schedule protocol. Makes patient appointment reminder calls and reschedules patients as needed. Greets and registers or checks in all patients who arrive at the practice or clinic. Verifies demographic information and enters it into the patient record. Maintains confidentiality of all patient information. Verifies insurance

Full time, first shift, M F Job Description The Patient Experience Coordinator improves the experience of our patients and their families by executing and overseeing individualized, focused customer service strategies within the service area. This position is a fluent user of the online evaluation and improvement tools of the patient experience surveys. Is also responsibl

The Customer Service Representative performs clinic clerical tasks, such as registering patients, communicating financial obligation, and collecting fees. Additional responsibilities include various clerical work and administrative/ business details such as scheduling appointments, giving information to callers, reading and routing incoming mail, filing correspondence and

The Patient Services Associate (PSA) I enhances the patient/customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice/department. Primarily working at the front desk of an outpatient practice the PSA I verifies insurance, referrals and patient demographic information. The PSA I supports deliver

Answers hospital incoming calls. Calls are answered within 3 rings. Demonstrates the ability to consistently determine through a brief screening which extension or departmental personnel to connect with caller. Uses proper questioning techniques for callers, visitors and patients to ensure information is accurate. Contacts hospital personnel as requested through paging sy

The Customer Service Coordinator / Administrative Assistant supports a work group through the completion of disparate but routine tasks associated with daily operations. Assigned tasks are well documented and completed under clear direction and expectations. Responsibilities The following tasks are representative of the typical work statement of an Admin Assistant and may

Provides incoming call handling for hospital sites and emergency lines. Responsible for answering incoming calls, transferring calls appropriately, and administrative duties. Issues critical alerts and codes based on requests from clinical and operational departments. Job Duties Answers all calls in a courteous and professional manner. Provides general information to call

Serves as the senior physician leader for the clinical service line to ensure alignment of service line clinicians in achievement of strategic priorities and goals. Co leads clinical service line leadership structure together with senior administrative leader, to ensure participation in and ongoing dialogue between clinicians and key stakeholders in the execution of the s

Assists with training, progressive discipline, dismissals, performance appraisals, and employee relations. Schedule staff and allocate resources across hours of operation to maximize patient access satisfaction, provider productivity and efficiency, staff productivity, cost savings, and operational efficiencies. Ensure staff has access to necessary policies, procedures, t

Are you a current UMass Memorial Health caregiver? CLICK HERE to apply through your Workday account. Schedule Details Monday through Friday, Weekends (Saturday and Sunday) Scheduled Hours variable Shift 4 Mixed Shift, 7.5 Hours (United States of America) Hours 0 This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility duri