Introduction
Located on the
western shore of Lake Michigan, Milwaukee is an urban hub bursting with energy.
Milwaukee provides a casual sophistication - big city appeal without the big
city hassles. We are accessible and affordable, and our residents are
welcoming. Milwaukee has evolved through the years, bringing together its unsurpassed charm with top-flight arts and cultural attractions,
professional sports, lakefront festivals, recreational opportunities, and great
restaurants.
The City of Milwaukee is proud to employ
a diverse workforce that is committed to providing exemplary service to the
City's residents. If you have a passion for being a part of an inclusive team
of public servants, please consider the following opportunity.
Purpose
Under the direction of the Doula Program Manager, the Doula
Program Coordinator provides direction for City and community-based doula
services, including program outreach, education, and training.
Essential Functions
Program Coordination and Administration
- Assign referrals based on acuity, estimated due dates (EDD),
and the anticipated level of care.
- Support the Doula Program Manager and team in regular field
audits, case reviews, and quality improvement; facilitate methods for ongoing
assessment of staff development needs.
- Institute quality assurance measures to assure consistency
of services.
- Assure appropriate case management documentation, data
collection, and billing for MHD and community-based Doulas; conduct annual
chart review.
- Track and document training delivery to MHD and
subcontracted community-based Doulas for compliance.
- Assist the program management team with program operations,
including site preparation, communication, community contacts, and staff
coverage; apprise the Doula Program Manager relative to staffing matters.
- Assist with the development, integration, monitoring,
compliance, and achievement of programmatic goals, objectives, and outcomes for
the MHD doula program.
Data Collection and Reporting
- Participate in data collection, program evaluation, and
event tracking for reporting programmatic or contractual objectives, or as
assigned by the program supervisor.
- Coordinate data collection and maintenance in accordance
with programmatic and departmental standards.
- Present data and provide feedback relative to service needs;
prepare monthly documentation and annual reports to monitor quality and
improvement.
Community Collaboration
- Establish and maintain collaborative community relationships
and conduct training for MHD and community Doulas, other MHD programs and
outside service agencies involved in the provision of child and health care
services.
- Design activities to recruit new community partners into MHD
maternal and child health programming; oversee systems to document client
participation, referrals, and follow up.
- Introduce best practices, pilot new activities, and adopt
innovative approaches to recruiting and maintaining community stakeholders.
- Fulfill requests seeking information, presentations, and
participation at community health events.
- Collaborate with all MHD divisions to staff events.
- Use data to guide an outreach strategy that targets diverse
and non-traditional locations.
- With the assistance of the MHD graphic designer, assist in
the development and distribution of program marketing materials.
- Partner with MHD programs, particularly the Maternal and
Child Health (MCH) programs, to provide comprehensive program promotion to best
serve the needs of Milwaukee's families.
Home Visiting Services
- Provide Doula support and backup services, including field
support and coverage of home visiting services.
- Develop and maintain supportive, trusting relationships with
clients and their families to promote maternal and child health and positive
birth outcomes.
- Utilize professional training and judgment to complete
assessments and screening of client's physical, social, psychological, and
environmental health status to develop and implement care plans, make
appropriate referrals, and provide in-person connections to community
resources.
- Serve as an advocate to ensure clients receive appropriate
services from governmental, community, medical, and private entities.
- Provide individualized health education relative to adopting
safe and healthy behaviors, including healthy parent-child interaction and
self-care practices.
- Collaborate with private care providers, allied
professionals, and other MHD personnel regarding needs of clients; provide
consultation and support to MHD team members.
- Document all client interactions following MHD policies, the
Doula scope of care, and Medicaid requirements.
We welcome qualified individuals with
disabilities who are interested in employment and will make reasonable
accommodations during the hiring process in accordance with the Americans with
Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act
Amendments Act (ADAAA) of 2008.
Conditions of Employment
The Doula Program Coordinator must be willing and able to:
- Participate in a work schedule that includes on-call hours
to meet client needs, including working evenings and weekends, based upon the triage
of labor and delivery coverage amongst the Doula team members.
- Carry an MHD cell phone during work and on-call hours.
- Report to all MHD Program locations and varied service
delivery environments, including private homes, hospitals, and clinics; work
assignments and reporting locations may be adjusted on short notice to provide
staff coverage during unexpected absences to meet client needs or in emergency
situations.
- Lift and move up to 25 pounds, including carrying the Doula
bag and equipment, providing comfort measures during labor and delivery (e.g.,
helping the birthing mother move around), and lifting infants and small
children.
- Travel outside the City of Milwaukee, occasionally
overnight, for training purposes or for participation in meetings representing
the City.
- Pre-employment medical requirements include the following:
- Physical exam w/lift test
- TB Test, annually throughout employment
- MMR Vaccine
- Hepatitis B Vaccination
- Varicella Vaccine
- COVID-19 Vaccine
- Non-DOT Drug Test
Minimum Requirements
1. Five years of progressively
responsible, full-time equivalent experience with mothers and babies, in maternal
and child health, in labor and delivery, and/or conducting doula/birth work,
performing duties closely related to the essential functions listed above.
2. Certified Doula at
time of appointment, and throughout employment. For more information on becoming
a Certified Doula see the links below:
- Doulas of North
America (DONA) International, please visit:
- Childbirth and
Postpartum Professional Association (CAPPA), please visit: https://cappa.net/training-certification/certified-labor-doula-cld/
3. Certified Lactation
Counselor (CLC) certification within one year of appointment, and throughout
employment. For more information regarding becoming a Certified Lactation
Counselor (CLC) with The Academy of Lactation Policy and Practice (ALPP),
please visit:
4. Training as a
Certified Childbirth Educator with the Childbirth and Postpartum Professional
Association (CAPPA) is required within one year of appointment and is provided
by the MHD. For more information, please visit: https://cappa.net/training-certification/certified-childbirth-educator-ccce/
5.Valid driver's
license and possession of a properly insured vehicle for use on the job is
required at time of appointment and throughout employment. Mileage
reimbursement is provided pursuant to Section 350-183 of The Milwaukee Code.
Equivalent combinations of education and experience may be considered however, three years of progressively responsible, full-time equivalent experience with mothers and babies, in maternal and child health, in labor and delivery, and/or conducting doula/birth work is required and may not be substituted with education.
NOTICE: Please do
not attach your academic transcripts to your employment application. The hiring
department will verify candidates' education as part of the background
screening process prior to extending any job offers.
Desirable Qualifications
- Ability to provide interpretation for clients who speak
Spanish, Hmong, or another language.
- Registration as a Certified Doula by DONA International.
- Registration as a Certified Lactation Counselor (CLC) by
the Academy of Lactation Policy and Practice (ALPP).
- Specialized training and/or certification in lactation
management and care.
Knowledge, Skills, Abilities & Other Characteristics
Technical
- Knowledge of and commitment to staying apprised of current
best practices and trends in the fields related to the Doula profession,
including those related to labor and delivery, maternal and child health, and
breastfeeding.
- Knowledge of health equity concepts and the social
determinants of health.
- Knowledge of the Doula scope of care and the related ability
to conduct pre-and post-natal assessments, provide practical labor and delivery
support, and complete required documentation.
- Ability to learn the components of implementing a
trauma-informed care model.
- Ability to ensure proper programmatic implementation and
compliance.
- Proficiency using standard computer software applications
including word processing, spreadsheet, database, presentation, and email
applications.
- Ability to learn and utilize specialized software such as
the Maternity Neighborhood or another designated electronic health record
web-based software system in order to track Doula program data.
- Ability to read and interpret work-related documents.
- Ability to employ innovative approaches to meeting and
resolving assignments and critical issues.
Communication and Interpersonal
- Team building skills, including the ability support
objectives, partner on the completion of assignments, and assist in the
training and mentoring of staff.
- Ability to build and maintain productive working
relationships with multidisciplinary and multicultural staff members, clients, City
officials, and community groups.
- Written communication skills, including the ability to write
concise reports and correspondence.
- Ability to communicate effectively with culturally diverse
individuals at all levels within and outside the organization.
- Ability to present information before groups of clients,
employees, and community groups.
- Ability to identify and build relationships with community
organizations and agencies.
- Ability to work cooperatively and fairly with people whose
backgrounds may differ from one's own.
Organization, Judgment, and Professionalism
- Ability to manage projects, including the ability to
delegate.
- Ability to provide services in a culturally sensitive
manner.
- Time management skills, organizational skills, and the
ability to be flexible within a changing work schedule and environment.
- Ability to solve practical problems and deal with a variety
of concrete variables in situations where limited standardization exists.
- Ability to work under pressure and handle multiple and
changing priorities.
- Ability to maintain composure in a fast-paced and/or
emotionally charged setting.
- Ability to represent the department with professionalism,
honesty, and integrity.
- Highly motivated, self-directed, and well-organized.
- Trustworthiness, dependability, and the ability to maintain
confidentiality.
- Commitment to the promotion of maternal and child health,
healthy birth outcomes, and the prevention of infant mortality.
Current Salary
The current salary range (Pay Range 2KN) is $83,482-$98,704 annually,
and the resident incentive salary for City of Milwaukee residents is $85,986-$101,665
annually. Appointment above the minimum is possible based upon level of
experience and other qualifications and is subject to approval.
BENEFITS
The City of Milwaukee provides a comprehensive benefit
program which includes:
- Defined Benefit Pension Plan
- 457 Deferred Compensation Plan
- Health and Dental Insurance
- Paid Parental Leave
- Comprehensive Wellness Program
- Onsite Clinic Services
- Onsite Employee Assistance Program
- Alternative Work Schedules
- Long Term Disability Insurance
- Group Life Insurance
- Tuition Benefits
- Paid Vacation
- 12 Paid Holidays
- Paid Sick Leave and other paid leaves
- Flexible Spending Arrangement
- Commuter Value Pass
For full details of the benefits offered by the City of
Milwaukee, please visit.
Selection Process
THE SELECTION PROCESS will be job related and will consist
of one or more of the following: an evaluation of education, experience and/or
responses to supplemental questions; a written or performance test, a
structured interview, or other assessment methods. The Department of Employee
Relations reserves the right to call only the most qualified candidates to
structured interviews and performance examinations. Structured interviews may
include written exercises. Selection process component weights will be
determined by further analysis of the job.
INITIAL FILING DATE - The selection process will be held as
soon as practical after the deadline listed above. Receipt of applications may
be discontinued at any time after this date without prior notice. However,
recruitment may continue until the needs of the City have been met. Qualified
applicants will be notified of the date, time, and place of the selection
process components. Unless otherwise required by law, the City of Milwaukee
will not provide alternative selection process dates or times. The applicant is
responsible for attending all phases of the job selection process at the time
and place designated by the City of Milwaukee.
Additional Information
- APPLICATIONS and further information may be accessed by
visiting .
- Applications should be submitted no later than the deadline
listed above.
- If you would like assistance completing an application,
please contact the Department of Employee Relations at (414) 286-3751 or .
- The Department of Employee Relations is located in City
Hall, 200EWellsSt, Room 706, Milwaukee, WI 53202.
Selection Plan
EEO = 206
The City of Milwaukee values and encourages diversity and is
an equal opportunity employer.