Patient Access Representative
Milwaukee, WI 
Posted 1 month ago
Job Description
Milwaukee Health Services, Inc. (MHSI) is a Federally Qualified Community Health Center (FQHC) that operates from two (2) sites: The Isaac Coggs Heritage Health Connection at 8200 W. Silver Spring Drive and the MLK Heritage Health Center at 2555 N. Martin Luther King Drive. MHSI offers a range of primary health care services including Medical, Dental, Behavioral, Women’s Health, Benefit Determination, and Pharmacy. FQHCs service everyone regardless of income, or third party coverage, and seek to provide high quality care in accessible locations and at convenient times. Our particular sites primarily target the residents of Milwaukee’s north side, but service patients countywide. FQHCs are unique in their delivery of care, patient population and provision of services. FQHCs seek to provide quality care in an underserved area to the uninsured or underinsured populations that would otherwise not have access to care.

Please visit the MHSI website at to understand the dynamics of FQHCs

Position Summary:

The Unit Clerk will perform clerical duties using specific knowledge of medical terminology, clinical, and /or laboratory procedures. Duties may include scheduling appointments, compiling and recording medical correspondence, allocating in-coming phone calls, coordinating provider schedules with patient needs, patient registration, insurance verification and confirmation of appointments.

Essential Functions:
  • Answer telephones and direct calls appropriate staff.
  • Schedule and confirm patient diagnostic appointments or medical consultations.
  • Operate office equipment, such as voice mail messaging systems and use software applications to prepare reports, invoices, financial statements, letters, case histories and medical records.
  • Greet visitors, ascertain purpose of visit and direct them to the appropriate staff.
  • Receive and route messages or documents such as laboratory results, to the appropriate staff.
  • Interview patients to complete documents, case histories and insurance forms.

Knowledge, Skills, Abilities and other Characteristics
  • Knowledge of patient scheduling and healthcare workflows.
  • Knowledge of commercial and state insurance (i.e. HMO, Medicaid, Medicare)
  • Knowledge of basic billing concepts in relation to the healthcare revenue cycle.
  • Excellent data entry skills with accuracy and other computer applications (Word and Excel)
  • Excellent customer orientation skills including patient satisfaction, telephone/email etiquette and service recovery.
  • Excellent oral and written communication.

Milwaukee Health Services, Inc. is an equal opportunity employer.

Milwaukee Health Services, Inc. does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or veteran status.


Job Summary
Start Date
Employment Term and Type
Regular, Full Time
Hours per Week
Required Education
High School or Equivalent
Required Experience
5 to 10 years
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