211 to 225 of 28,168
What you’ll be doing... The Global Services Operations (GSO) Regional Manager (NA) is responsible for the overall delivery and service quality of highly complex telecommunications services to a large global customer Rresponsible for all of the contractual deliverables and key customer satisfaction criteria in the North America region. Regional accountability for implementing account governan
Posted Today
What you’ll be doing... The Global Services Operations (GSO) Regional Manager (NA) is responsible for the overall delivery and service quality of highly complex telecommunications services to a large global customer Rresponsible for all of the contractual deliverables and key customer satisfaction criteria in the North America region. Regional accountability for implementing account governan
Posted Today
Assist Supervisor, Account Manager and ASR's in servicing of all business Shift 1st shift Regular/Temporary Regular Scheduled Weekly Hours 40 Language Fluency English Job Description MAJOR ACCOUNTABILITES Account Service Service account with direct supervision from Account Manager, Senior ASR, or ASR Supervisor. Client Information Assist in obtaining basic client information, coverage specif
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Provide superior customer service to medium and large commercial accounts. Shift 1st shift Regular/Temporary Regular Scheduled Weekly Hours 40 Language Fluency English Job Description Essential Duties and Responsibilities Handle all daily servicing needs of the client including, but not limited to 1. Account Service Handles requests from clients and carriers for policy changes, certificates,
Posted Today
What you’ll be doing... Service assurance is how we know we’re living up to our customer commitments. The Security & Data Services Lead will be leading service assurance for one of our multimillion dollar clients, ensuring that our performance is in line with our contractual requirements. You’ll keep track of our custom service level agreements (which can be pretty complex), and
Posted Today
What you’ll be doing... Service assurance is how we know we’re living up to our customer commitments. The Voice Services Lead will be leading service assurance for one of our multimillion dollar clients, ensuring that our performance is in line with our contractual requirements. You’ll keep track of our custom service level agreements (which can be pretty complex), and take swift
Posted Today
include, but are not limited to Oversees the timely and accurate preparation of Service Provider's billing, including all invoices and supporting information associated with the Master Services Agreement. Responsible for overseeing and leading all Financial Management processes. Participates in financial planning functions. Ensures that appropriate financial controls are in place. Provides all fin
Posted Today
Act as first point of contact to provide rapid response, yet, steady remote support to end users using multiple support channels including, phone, email and/or live chat functionality; Utilize internal resources to research both technical and software based issues to determine a diagnosis and navigate solutions to resolve the customer issue in a timely matter; Troubleshoot and assist SMB and Major
Posted Today
Matrix manage a team of employees and contractors located in multiple states and across several disciplines Own responsibility for all aspects of the Voice & SIPRNet Program supporting USARC and serve as primary customer contact Collaborate with USARC military and civilian administrative and technical staff Plan and distribute work assignments Set objectives and manage the performance to meet the
Posted Today
Act as first point of contact to provide rapid response, yet, steady remote support to end users using multiple support channels including, phone, email and/or live chat functionality; Utilize internal resources to research both technical and software based issues to determine a diagnosis and navigate solutions to resolve the customer issue in a timely matter; Troubleshoot and assist SMB and Major
Posted Today
What you’ll be doing... The Lead Technical Engineer (LTE) will provide technical support and assistance to the Service Desk and Network Operation Center. Deliver advanced level fault isolation and resolution for complex outages. Manage major/crisis incidents and drive all activities related to the incidents. LTE will also support NOC Management with process and SLA adherence. Our customer
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What you’ll be doing... Our success depends on delighting our customers and making sure they stick around. You’ll be leading the team that manages post sales relationships with our clients, ensuring that their expectations are met or exceeded. In addition to organizing and supervising the team’s work, you’ll create a great environment for your team by providing clarity, dir
Posted Today
Verizon
- Rolling Meadows, IL
What you’ll be doing... The Customer Success Manager will be responsible for growing and managing a book of business within an assigned geographic territory, including up selling accounts, and renewal of service agreements.  This position will work within an assigned market segment to retain the customer base, increase customer satisfaction and exceed set sales goals. Grow revenue fro
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What you’ll be doing... With every call, you’ll have the opportunity to create a new customer with our cutting edge technology products and services. Your role will be to work with our national business and government customers over the phone to answer their questions and see how you can help solve their business challenges with our services. For you, finding the right solution is only
Posted Today
Verizon
- San Diego, CA
Act as first point of contact to provide rapid response, yet, steady remote support to end users using multiple support channels including, phone, email and/or live chat functionality Utilize internal resources to research both technical and software based issues to determine a diagnosis and navigate solutions to resolve the customer issue in a timely matter Troubleshoot and assist customers with
Posted Today
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