Provide the highest quality of service to the customer at all times. Check guests in and out efficiently and in a friendly manner. Handle guest mail and messages per established procedures. Develop a thorough knowledge of hotel staff, room locations room rates, amenities, and selling strategies. Take reservation requests efficiently. Answer switchboard in accordance with

Concord Hospitality Enterprises is hiring an experienced and well rounded General Manager to lead the team at our Courtyard Raleigh, NC Triangle Center. The Ideal Candidate Organized, detailed oriented and able to lead a winning team of passionate and service driven hospitality professionals. Strong sales background and established networking skills. Proven track record i

Being the Sales Manager at a Concord Hospitality property means you hold an important key to the hotel's success. You will develop and foster hotel business through direct sales, marketing, telemarketing, direct mail, and tours of the hotel for both guest rooms and event space. Responsibilities Foster Business with proactive and reactive sales efforts. Provide excellent c

As a maintenance tech on our engineering team you are responsible for keeping all equipment in good working order with routine repairs and preventative maintenance checks. You will assist others on the team including the Chief Engineer on building and grounds maintenance Provide a safe environment for our guests and the hotel staff by meeting all safety standards Provide

The Server performs guest service in the dining room, bistro or food service outlet by making sure that all dining room guests are seated at clean and properly set up tables, that all guests receive prompt attention, have their orders promptly prepared and served, and that tables are cleaned and ready for the next guests. The server cheerfully serves guests, takes food or

Be a core team member in our newly designed restaurant concept Welcome each guest with a friendly greeting and a smile Uphold our high sanitation and safety standards Create and nurture a fun family oriented work environment Provide amazing experiences service comes from the mind, but hospitality comes from the heart! Job Requirements Positive attitude and a smile Love fo

As a Front Desk Clerk or Guest Services Clerk you have the responsibility to give our guests the best hospitality experience they can have by Assisting guests efficiently, courteously and professionally at all times. Maintain a high level of service and hospitality. Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely m

Provide guests and patrons with friendly and professional service, excellent food quality, strong price value and consistency of execution in an attractive, well maintained environment. Ensure that meals are delivered in a timely fashion with attention to plating, portion and temperature. Develop ways to improve cost savings and labor retention/associate development in li

Perform scheduled preventative maintenance in guest rooms, meeting rooms, and/or public spaces as required. Maintain, repair, and clean all guest rooms, meeting rooms, and/or public spaces in accordance with the property room preventative maintenance procedures and standard guidelines. Follow all company safety and security policies and procedures; complete safety trainin

Field incoming sales calls and farm them out to the appropriate sales manager. Follow steps of the Concord sales file audit to ensure that all files are in compliance. Organize and update the current filing system to centralize it for QA compliance. Detail events out for catering, confirm final counts, send BEO's and estimates of charges to client for signature. Track pic

Maintains a calm demeanor during periods of high volume or unusual events Make decisions and solve problems in the interest of 100% guest satisfaction Carefully monitors the operation of the F&B outlet and assists the manager in identifying and solving present and potential guest problems Maintains a clean and organized workspace Maintains regular and punctual attendance

As a maintenance tech on our engineering team, you are responsible for keeping all equipment in good working order with routine repairs and preventative maintenance checks. You will assist others on the team including the Chief Engineer on building and grounds maintenance Provide a safe environment for our guests and the hotel staff by meeting all safety standards Provide

Administers, directs, and controls the operations of the Human Resources Department. Coordinates and directs the recruitment, processing, and orientation of qualified applicants for all positions. Monitors performance appraisal system, ensures record keeping, individual and group counseling, benefits administration, department intercommunication, and wage and salary admin

Cleaning and servicing assigned guest rooms in a timely and organized manner, following procedures and hotel standards. Keeping an organized linen cart that is neat, well stocked and organized. Report any areas within guest rooms that need attention, such as fixtures, door locks, televisions, HVAC, etc. Maintaining security of your equipment, key and supplies issued to yo

To serve beverages and/or items on the menu to guests in a professional, competent, and prompt manner to ensure guest satisfaction. Responsibilities Pick up bank and guest checks from prescribed area. Set up bar. Break down bar, lock up liquor, and store fruit and juices properly. Accept drink orders from guests/servers in proper calling order. Make cocktails in accordanc