Maintain and optimize the new hire onboarding program; ensuring an excellent orientation experience. Collaborate with the hiring managers to progress the business onboarding plan and align expectations. Follows standard procedures to execute new hires and ensure terminated employee data is removed from appropriate employee databases and is moved to an inactive status. Uph

Team Development Foster the professional growth and development of the Customer Success team through coaching, mentorship, and training initiatives. Organize quarterly training sessions at branches for Customer Success associates to enhance their skills and knowledge, promoting continual improvement and excellence. Team Support, Sales Programs & Support Provide administra

Manage project schedules and report on program effectiveness across the CEX team. Collaborate and identify learning solutions that empower customer service and inside sales to have the right conversations and equip our leaders with the right coaching tools. Design and develop training programs for new and existing associates, ensuring they align with company goals and val

Design and implement sales forecasting, planning and budgeting processes. Provide insight to larger team on trends and errors and provide innovative business solutions. Review various processes including sales compensation planning, sales new hire onboarding & training, and our North America Sales Forecasting process. Research and analyze current processes and present for

Accomplishes warehouse objectives by selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising job contributions; recommending compensation actions; adhering to policies and procedures Meets warehouse operational standards by contributing warehouse information t

This position is responsible for achieving maximum credit release while vetting orders to ensure they meet the standards set. Investigate and verify declined credit card orders by following internal procedures and utilizing online tools Communicate with customers when special credit requirements or advance deposits are deemed necessary Research and compile credit informat

Fill customer orders by operating a Cherry Picker and/or Reach Truck in a fast paced environment. Operates equipment to move product in an efficient and safe manner. Uses an RF scanner gun to determine the proper products to be moved, gathered, or distributed for completing customer orders. Assembles customer orders from stock and places orders on pallets, shelves or conv

Collaborate and support Accounting Department on a daily basis Assist Director of Finance and FP&A team for month end reporting and reconciliation Learn weekly financial reporting metrics and suggest improvements and automation Aid in creation and maintenance of Monthly Financial Expense reporting to be shared with business partners Work with the FP&A team to create Budge

Fill customer orders by operating a Cherry Picker and/or Reach Truck in a fast paced environment. Operates equipment to move product in an efficient and safe manner. Uses an RF scanner gun to determine the proper products to be moved, gathered, or distributed for completing customer orders. Assembles customer orders from stock and places orders on pallets, shelves or conv

Professionally manage all incoming calls, ensuring all calls are redirected accordingly. Greet guests in a professional, friendly, hospitable manner. Complete special projects assigned. Build positive working relationships and maintain confidentiality at all times. Maintain billing inbox and bill orders from vendor invoices. Reconciliation and processing of invoices resea

Effectively collect, evaluate and process large sets of data, identify trends, and proactively solicit feedback from others with a focus on providing recommendations and solutions Take ownership for the normalization and processing of new and existing product information data from start to finish as it relates to new & existing items on GlobalIndustrial.com Effectively me

Address inbound customer questions and concerns arriving via phone and email Own the entire interaction with that customer and provide total resolution for their needs Work with other Global Industrial associates, product managers, and partners to gather information, resolve customer needs, and improve processes Investigate and resolve customer inquiries related to their

Assists customers with the intent of selling products or services through phone, web, or mail communication. Assist customer in a high call volume environment. Provide a sales focused conversation with urgency to close sales while maintaining a superior customer service approach. Learn and retain an in depth knowledge of products and services offered, and guide customers

Assists customers with the intent of selling products or services through phone, web, or mail communication. Assist customer in a high call volume environment. Provide a sales focused conversation with urgency to close sales while maintaining a superior customer service approach. Learn and retain an in depth knowledge of products and services offered, and guide customers

Address inbound customer questions and concerns arriving via phone and email Own the entire interaction with that customer and provide total resolution for their needs Work with other Global Industrial associates, product managers, and partners to gather information, resolve customer needs, and improve processes Investigate and resolve customer inquiries related to their