Service Standards Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance b

Support Responsible for complex assistance and support, assessing and resolving issues that affect executive performance. Maintains in depth knowledge of company operations, policies, and procedures to solve challenges before they escalate. Manages highly confidential and critical projects to allow executive focus on high priority items. Documentation Prepares and maintai

Overview This is a remote role that may only be hired in the following location(s) North Carolina, New Jersey. Responsible for all phases of data processing system projects, from requirements definition to installation. Conducts technical efforts in the development, implementation, and maintenance of complex systems. Develops test plans, software, and procedures that impr

Overview This is a remote role that may only be hired in the following location(s) North Carolina, New Jersey. Responsible for all phases of data processing system projects, from requirements definition to installation. Conducts technical efforts in the development, implementation, and maintenance of complex systems. Develops test plans, software, and procedures that impr

Overview This is a remote role that may only be hired in the following location(s) North Carolina, New Jersey. Responsible for all phases of data processing system projects, from requirements definition to installation. Conducts technical efforts in the development, implementation, and maintenance of complex systems. Develops test plans, software, and procedures that impr

Analysis Sources, compiles, and interprets commercial and consumer bureaus to determine the creditworthiness of a business client. Analyzes factors that impact credit on both a quantitative and qualitative basis. Assists with analyzing loan processes for accuracy and efficiency, effectively communicates analysis output. Business Support Provides analytical insight and tec

Managerial Functions Establishes and monitors expectations to achieve company and department goals. Ensures compliance with department. Loan Support Manages external Bank closing counsel to resolve any open closing conditions. Expedites the resolution of customer problems and complaints to maximize satisfaction. Troubleshoots more complex and urgent issues and complaints

Managerial Functions Establishes and monitors expectations to achieve company and department goals. Ensures compliance with department. Loan Support Manages external Bank closing counsel to resolve any open closing conditions. Expedites the resolution of customer problems and complaints to maximize satisfaction. Troubleshoots more complex and urgent issues and complaints

Managerial Functions Establishes and monitors expectations to achieve company and department goals. Ensures compliance with department. Loan Support Manages external Bank closing counsel to resolve any open closing conditions. Expedites the resolution of customer problems and complaints to maximize satisfaction. Troubleshoots more complex and urgent issues and complaints

Managerial Functions Establishes and monitors expectations to achieve company and department goals. Ensures compliance with department. Loan Support Manages external Bank closing counsel to resolve any open closing conditions. Expedites the resolution of customer problems and complaints to maximize satisfaction. Troubleshoots more complex and urgent issues and complaints

Managerial Functions Establishes and monitors expectations to achieve company and department goals. Ensures compliance with department. Loan Support Manages external Bank closing counsel to resolve any open closing conditions. Expedites the resolution of customer problems and complaints to maximize satisfaction. Troubleshoots more complex and urgent issues and complaints

Service Standards Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance b

Team Management Manage performance and personnel functions for a team, ensuring operational soundness while executing on a plan to deliver results that create value for the customer and meet the financial expectations of the bank. Drive accountability to role expectations, responsibilities and authorities, providing one on one feedback and coaching that supports associate

Sales Achieve individual and/or team financial, production and relationship results relative to the specific metrics and goals assigned. Sales results should align with the needs of the community and ultimately support the organizational commitment to diverse lending. Engage with customers, prospects and referral sources through proactive outreach. When appropriate, repre

Process Support Oversees the interaction, customer transition and information flow (including system capture of data) between department staff, key third parties (i.e. insurance carriers, outsource partners, bank associates) and the agency management system. These efforts are directed at establishing and managing efficient and effective processes, adhering to compliance r