The primary responsibilities for this role include (but are not limited to) Part of a team that ensures that all revenue and related balance sheet accounts are recorded in accordance with Genesys policies and accounting guidelines, i.e., ASC 606. Review of completeness and accuracy of data in the Revenue system (RevPro). Prepare analysis and journal entries as necessary t

Develop and deploy highly available, fault tolerant software that will help encourage improvements towards the features, reliability , performance, and efficiency of the Genesys Cloud Analytics platform. Actively review code, mentor , and provide peer feedback. Collaborate with engineering teams to identify and resolve pain points and proselytize best practices. Partner w

The Labor and Employment Counsel is expected to provide legal advice on labor and employment related laws, regulations, rules, and orders for the Company (with its headquarters in California) on a global basis. The successful candidate will be able to provide day to day advice to assist the Company in managing and mitigating labor and employment risks, and will include th

The Genesys Applications and EPIC Systems Principle Consultant role involves architecting, developing, optimizing and maintaining the integration of Genesys Applications and EPIC systems to ensure seamless functionality. Responsibilities include configuring, troubleshooting, and enhancing integration, collaborating with teams, analyzing requirements, and implementing solu

/Activities Lead onboarding efforts for new carriers Serve as technical contact for carriers connecting to Genesys Cloud Perform testing and verification of new carrier interconnects Troubleshoot issues with SIP calls using tools like Wireshark Work with our telecom providers to diagnose and resolve issues Monitor existing telecom utilization and help in capacity planning

/Activities Work with customers and providers to facilitate customer number porting and purchasing Communicate with customers via email to provide status of their orders in real time Enter customer order information into a variety of carrier systems with a high level of accuracy and time sensitivity while adhering to company and industry standards Maintain high level of ac

Build analytics applications to collect, process, and analyze large sets of data that support decision making in contact center and customer experience contexts Develop and maintain data pipelines and data storage solutions for Genesys Cloud and Genesys Engage, integrating them with 3rd party sources and systems of record Build analytical insights and dashboards with Gene