Coordinates and implements customer installation activities in a time sensitive manner. Elicits customer requirements and can communicate technical details in verbal and written form to all levels of organization. Understands Public Safety customer environments for product security and reliability. Delivers solutions within the context of a defined product, standard inter

of the CAD/RMS System Manager include but are not limited to Experience working with PremierOne CAD. Provides tailored technical customer operations support Develops strategies for implementing operational efficiencies by reviewing work flows, procedures, and performance Executes customer operations policies and procedures Builds and maintains positive, effective, and mutu

Engage in opportunities with the sales team and provide technical solutions expertise to both internal and external stakeholders. Ability to captivate a meeting by delivering world class product demonstrations and compelling sales or technical presentations to both C Level and front line decision makers. Provide design consultation including quoting, system design, best p

Manage and lead the Supply Chain Transformation Project Management team Develop organizational talent Organize projects and activities in accordance with the mission and goals of the organization Develop and manage projects schedules to support the strategic direction of the organization Identify key requirements needed from cross functional teams and external vendors Dev

Develop and manage project schedules including the formalization of a realistic timeline, complete with milestones, targets and identification of responsible parties Work closely with cross functional teams to plan and develop scope, deliverables, required resources, work plan, roles and responsibilities and timing for programs Create and implement a change management pla

Monitor IT ticket queues and provide user support and solutions. Monitor Slack channels and provide support and solutions. Plan, execute, and support server operating system patching, software upgrades, and software releases. Run environment scans and fix software and firmware vulnerabilities as needed. Plan and support server and security audits, system backup procedures

Lead and mentor a team of procurement professionals Develop and execute cohesive strategies, with focus on developing strategies for current and future needs, resiliency, emerging technologies, market trends, government regulations, and business environments. Manage complex procurement initiatives and sourcing projects through the full procurement process including contra

Deliver world class product demonstrations and compelling sales or technical presentations to audiences ranging from C level executives to frontline decision makers. Provide design consultation, including quoting, system design, best practice architectures, bill of materials development, and compliance vetting. Collaborate with sales leaders to align your sales engineerin

Generate and maintain architectural artefacts for Noggin's internals, products, and services for use in product development, sales, projects, and customer success. Manage Noggin's technical knowledge base across infrastructure implications, security requirements, API integration, cloud storage, data encryption and so on. Analyze requirements for technical fit to assist wi

Product Strategy and Roadmap Develop product requirements and roadmaps that drive the company's vision while prioritizing customer needs and pain points. Define and analyze metrics to inform product success. Represent the product roadmap to executive leadership and win their buy in. Go to Market Strategies Craft and execute winning go to market strategies. Partner with Sa