What are important things that YOU need to know about this role? Hybrid work environment This position is primarily onsite, working four days per week in Menomonee Falls and one remote day. Regular onsite leadership and team presence are critical. Hands on supervisory responsibility Leads a team of six direct reports, balancing people leadership with active involvement in

What are important things that YOU need to know about this role? Experience This role requires 3+ years of experience working with IVR systems, CX platforms (NICE CXone preferred), and project based work involving telephony or contact center technology. Strong analytical and problem solving skills are key. Work Location & Schedule This position offers permanent remote wor

What are important things that YOU need to know about this role? This is a fully remote opportunity, giving you the flexibility to lead and support a credentialing team from anywhere. We're looking for someone who can serve as a subject matter expert in commercial credentialing, so strong experience with commercial insurance is essential (dental experience is a plus). Thi

Provide recommendations on system enhancements and process improvements to management. Keep our Provider Relations team updated with provider manual discrepancies, change in locations or any other provider related issues. Participate in departmental projects when applicable. What qualifications do YOU need to have to be GOOD candidate? Required Level of Education, License

Provide recommendations on system enhancements and process improvements to management. Keep our Provider Relations team updated with provider manual discrepancies, change in locations or any other provider related issues. Participate in departmental projects when applicable. What qualifications do YOU need to have to be GOOD candidate? Required Level of Education, License

What are important things that YOU need to know about this role? Take ownership in a hands on leadership role where you'll directly influence team success and customer outcomes. Bring your leadership style to life with the autonomy to run your team, drive improvements, and partner on key projects. Work from almost anywhere in the US with a 100% remote setup that prioritiz

What are important things that YOU need to know about this role? 100% remote role offering flexibility and work life balance. Lead and develop a team of 12 15 direct reports, supporting a collaborative, performance driven culture. Operate within daytime hours (8 00 4 30 CST), with shared leadership support for off shift coverage on a rotating schedule. Hands on leadership

Utilize multiple modules in the Enterprise System to research portal questions. Work with internal departments to produce, maintain, and deliver portal training references and materials. Work with call center to resolve outstanding follow ups generated from incoming calls. Using automated systems, maintain updated data on portals by verifying accuracy and handling any exc