Sales Function Conduct customer outreach and contact potential new customers referred by outside leads, doctors' orders, insurance information, and web shop inquiries. Handle a variety of inbound and outbound customer calls related to the sale of DME products. Process existing customer sales orders according to departmental instructions and quality procedures. Train on th

Research and identify payor specific refund requirements, including required documentation and standardized forms in Smartsheets and Brightree Prepare and assemble complete refund request packets to meet payor guidelines Ensure accurate mailing of refund checks and required documentation Track refund submissions and follow up on returned or rejected checks Partner with Ac

Develop and manage sales leads through the sales cycle Develop and implement Direct to Consumer (DTC) Marketing plans Work with Territory Sales Managers to plan and organize patient meetings and courses Complete customer outreach and contact potential new customers referred by outside leads, doctors' orders, insurance info, web shop inquiries, etc. Proactively contact all

The Consumer Resolution Specialist investigates and resolves consumer grievances, ensuring timely and effective communication with customers and partners. This role conducts root cause analysis, supports audits and compliance, drives process and quality improvements, and collaborates across departments to strengthen customer satisfaction and regulatory adherence. Job Resp