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Provides support to department representatives by monitoring and prioritizing workflow, handling escalated or complex issues, and serving as an expert on the services and procedures of the department. Essential Functions and Duties Handle higher volume of calls, files and activities with accuracy and professionalism. Work with representatives to address escalated or more complex cases and provide
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Dovenmuehle Mortgage, Inc.
- Brookfield, WI / Lake Zurich, IL
Include, but are not limited to Have overall responsibility for the efficient servicing of numerous mortgage servicing departments for Dovenmuehle, according to investor and company guidelines. Will conduct meetings with the department management. Establishes, implements, and communicates the strategic direction of the organization's operations division. Collaborates with executive leadership to d
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Drive and direct the performance of the Foreclosure Team Provide individual coaching and training as needed, leading the Team by example Ensure Team completion of work according to compliance guidelines Provide input to Management regarding Team activities, issues and productivity Resolve day to day employee and client issues Communicate changes and or updates of company and department policies an
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Collections Department Trainer Essential Functions and Duties Deliver creative and effective learning events and programs, incorporating a variety of presentation methods and applications to accommodate different adult learning styles, demonstrating a high proficiency of collections content and material. Develop and deliver collections specific training as assigned, within allocated budget and use
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Dovenmuehle Mortgage, Inc.
- Brookfield, WI / Lake Zurich, IL
Include, but are not limited to Coordinate and monitor distribution of workflow to maximize productivity, including handling overflow and understaffed areas. Identify and communicate to management issues concerning staffing, workflow, clients, procedures, etc. Participate in interview processes with job candidates. Train new employees, serve as a mentor, and share knowledge and development oppor
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Monitor and supervise designated team members. Oversees workflow of designated team members. Review daily and weekly productivity reports for their designated team members. Provide daily and monthly reports for management review of employee performance. Respond to internal and external requests for status and reports when necessary. Work directly with Attorneys/Trustees to mitigate any delays in t
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To mitigate potential losses on delinquent loans using various alternatives, including pre foreclosure sales, modifications, stipulated repayment agreements, and deed in lieu of foreclosure. The primary responsibility of the Loss Mitigation department is to reduce losses to borrowers, investors, and clients by attempting to prevent a loan from going into foreclosure. Essential Functions and Duties
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Receives and responds to, or facilitates the response to all written correspondence, including web inquiries. Essential Functions and Duties Receive, review, analyze, research, and respond to all written correspondence, including web inquiries and customer matters in compliance with regulatory guidelines. Where appropriate coordinate with applicable departments to research issue and prepare respon
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To mitigate potential losses on delinquent loans using various alternatives, including pre foreclosure sales, modifications, stipulated repayment agreements, deed in lieu of foreclosure, and assumptions. Essential Functions and Duties Manage a pipeline of loss mitigation files within required timelines and protocols. May be required to handle a higher volume and more complex cases than junior staf
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