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The IMPACT Contact Center Supervisor organizes and directs daily operational activities within the Contact Center through the management, training, and guidance of Community Resource Specialists. The goal is to ensure execution of their daily tasks and meeting of performance goals as well as ensuring adequate staffing levels. The supervisor provides support, guidance and feedback to the team as we
Posted 12 days ago
Communicate IMPACT’s purpose, core values, vision to the employees. Ensure successful attainment of departmental objectives Motivate and inspire the team to surpass their potential. Improve the team communication through modeling good skills and facilitating communication among members of the team, resolving any employee issues that may present. Provide corrective feedback, documentation and
Posted 12 days ago
IMPACT is looking for a Bilingual Alcohol & Other Drug Abuse (AODA) Assessor to work with our Impaired Driving (OWI) clients, and others, to assess their needs and provide recommendations and referrals to appropriate resources in the community. The AODA Assessor is also responsible for documentation and case management services. Candidates must be fluent in both Spanish and English. Hours / Sa
Posted 12 days ago
As part of IMPACT Alcohol and Drug Abuse Services Program (AODA), the Intake Specialist screens clients for eligibility for Milwaukee County funded AODA treatment at community locations, such as hospitals and social service organizations, and determines appropriate level of care. The Intake Specialist facilitates referrals to the agency selected by the client. The Intake Specialist is also respons
Posted 12 days ago
As a member of the Information Technology Department, provide customer focused support to all of IMPACT and the occasional outside customer in keeping with IMPACT’s philosophy of customer service, teamwork and value added. This position supports all of the employees in their efforts to maximize their use of company equipment, identifies, documents and resolves issues; assists staff in learni
Posted 12 days ago
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