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The IMPACT Access Point Supervisor organizes and directs daily operational activities within the Access Point through the management, training, and guidance of Access Point Screeners. The goal is to ensure execution of their daily tasks and meeting of performance goals as well as ensuring adequate staffing levels. The supervisor provides support, guidance and feedback to the team as well as monito
Posted 26 days ago
As a member of the Contact Center IMPACT 2 1 1 team, provide quality support to all of IMPACT and its’ outside customers demonstrating IMPACT’s philosophy of customer service, teamwork and value added. Answers IMPACT 2 1 1 information and referral line and its tie in agency’s incoming telephone calls. Community Resource Specialists provide the following services problem assessmen
Posted 26 days ago
The position provides telephonic consultation, problem solving, action plan development, and recommendations and referrals to appropriate resources within the scope of alcohol and drug, mental health and other family, health, and social services. Additionally, this position will perform all the duties of a Community Resource Specialist (CRS) when not actively responding to callers requesting assis
Posted 26 days ago
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