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As a member of the IMPACT 2 1 1 team, provide quality support to all of IMPACT and its’ outside customers demonstrating IMPACT’s philosophy of customer service, teamwork and value added. Answers IMPACT 2 1 1 information and referral line and its tie in agency’s incoming telephone calls. Community Resource Specialists provide the following services problem assessment, problem solv
Posted 18 days ago
LOOKING TO MAKE A DIFFERENCE? Come join the IMPACT team helping to connect individuals to needed resources. The IMPACT 211 Team is currently working remotely from home. A computer, phone, internet access, camera and microphone are needed for this position. Excellent technology skills are a must. This position requires candidates to be fluent in both Spanish and English. Position Summary As a membe
Posted 18 days ago
Provide quality professional services to internal IMPACT 2 1 1 administration. Implement IMPACT's philosophy of teamwork, customer service, and value added, in the contact center and in the community. This position will have primary responsibility for preparing and organizing work schedules for employees to make sure that the required/appropriate number of personnel or staff are on duty in eve
Posted 19 days ago
Provide essential support to the daily function of the 2 1 1 program by ensuring high quality data is entered and maintained in our systems daily. Provide data reports for quality checks, to the entry person for correction and clarification of requirements. Principal duties and responsibilities Run daily reports for accuracy and completeness. Return inaccurate or incomplete data entry to the en
Posted 19 days ago
The Coordinated Entry Prevention Navigator works closely with the 2 1 1 Community Resource Specialists, the Coordinated Entry Team, and community partners to provide in person assessment, resource development, and short term case management to individuals at high risk of homelessness. The goal of this intervention is to divert or prevent people from becoming literally homeless, and when that is un
Posted 27 days ago
The functionality and accuracy of the 2 1 1 database is essential to the core services of IMPACT. The Database information is available to the public and other organizations through various portals including the IMPACT website, the IMPACT Online Database and the Prevention Pays text messaging platform. The Resource Library Specialist oversees the efficient maintenance of the 2 1 1 database. Maint
Posted 27 days ago
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