Ensure orders are printed, picked, packed, shipped, billed accurately, and completed as specified daily. Track incoming orders and deliver in a timely manner to the Service Department Receive and store incoming Stock Replenishment shipments within 24 hours, Receive and process all reman cores for processing back to the reman center, Process all work order returns to the l

Provide top notch customer experiences, responding to inquiries and managing inside sales processes efficiently. Maintain strong relationships with existing and new customers, collaborating with the Sales Team for increased revenue. Investigate and resolve concerns related to part sales, pricing, deliveries, returns, warranties, and technical issues. Actively contribute t

Drive revenue growth through technical and operator training, improving customer acceptance and understanding of Epiroc Rock Drilling Tools products by demonstrating performance, increasing productivity, and promoting proper aftermarket stocking and maintenance. Utilize Epiroc documentation to maintain a consistent message aligned with Epiroc's global training standards a

Ensure orders are printed, picked, packed, shipped, billed accurately, and completed as specified daily. Track incoming orders and deliver in a timely manner to the Service Department Receive and store incoming Stock Replenishment shipments within 24 hours, Receive and process all reman cores for processing back to the reman center, Process all work order returns to the l

Moving components to and from designated locations with a forklift, pallet jack, hand carts or other equipment Janitorial work, including cleaning up trash and debris, emptying trash and scrap iron containers and draining oil catchments in the shop Assisting technicians with packaging and preparing Reman components for shipment Assisting warehouse staff with unloading, pa

Perform routine preventative maintenance, troubleshooting, and repairs on all Epiroc products following manufacturer recommendations Run diagnostics on malfunctioning equipment, determine possible causes, and initiate repairs Ensure the appropriate tools and equipment are on site and properly maintained Promote and practice proper safety procedures and the correct use of

Ensure orders are picked, packed and shipped accurately and completely as specified Receive and store incoming Stock Replenishment shipments within 24 hours Maintain stock locations in company inventory system BPCS Bill all shipments on a daily basis Load and unload freight, both inbound and outbound truck using a fork lift Print sales orders on a routine and timely basis

Providing technical support in the form of troubleshooting either by phone or on site Supplying parts information in the form of suggested stocking guides Providing warranty support; evaluating and validating claims, discussing issues with the Product Company, and submitting service reports to support claims Leading training for distributors and customers on all relevant

BUSINESS CONTRIBUTION The successful candidate will share responsibility, with the shift supervisor, for maintaining the production, quality, and safety for the fabrication/machining department. This position requires the ability to operate and train others on a various of machining centers including burn tables, presses, rolls, and other CNC machines. PRIMARY RESPONSIBIL