Primary Responsibilities (70%) Work with customers to gather requirements. Provide SharePoint support to end users. Provide training to end users and ensure the effective operation of the SharePoint environment. Build sites to meet customer requirements using out of the box functionality and tools. Develop and manage content databases and site collections. Set up and mana

Identify project requirements and come up with plans to meet those requirements. Maintain project time frames, budget estimates and status reports. Determine needed resources for projects, such as computer equipment and employees, through coordination with technical team. Coordinate project team members and develop schedules and individual responsibilities within the proj

Implement a broad set of technologies. Handle phone and email support requests as an advocate for the resolution of client issues. Work closely with other departments in resolving issues and fulfilling all client requests, regardless of the nature. Handle problem recognition, research, isolation, resolution and follow up for routine user problems. Log and track calls usin

Utilize government supplied change management database(s) and tools to interpret, organize, manage, and activate network requirements for DISA customers. Support the Activations phase of the Provisioning Process within DISA standards, specifically from a commercial lease standpoint. Read and interpret Telecommunications Service Requests and Telecommunications Service Orde

Implement, upgrade, configure network monitoring tools such as SolarWinds Upgrade and replace EOL routers and switches Comply with configuration management, change management and other policy management documentation requirements Provide input and best practice recommendations for Network redesign Implement and troubleshoot MPLS Layer 2 and Layer 3 VPNS, IP, IPV6, OSPF, B

Implement a broad set of technologies. Handle phone and email support requests as an advocate for the resolution of client issues. Work closely with other departments in resolving issues and fulfilling all client requests, regardless of the nature. Handle problem recognition, research, isolation, resolution and follow up for routine user problems. Log and track calls usin

Implement a broad set of technologies. Handle phone and email support requests as an advocate for the resolution of client issues. Work closely with other departments in resolving issues and fulfilling all client requests, regardless of the nature. Handle problem recognition, research, isolation, resolution and follow up for routine user problems. Log and track calls usin

Manage Microsoft Enterprise services such as the 21st ABN DIV SharePoint Portal, 21st ABN DIV Outlook, Fileshare, and SQL database. Manage Mission Command services such as but not limited to the Digital Dissemination Service (DDS), Command Post of the Future (CPOF) Repository and Databridge, Command Post Computing Environment (CPCE), Wide Area Voice Environment (WAVE) and

Identify related needs (lead generation, opportunity expansion) Identify customer wide parameters and constraints that impact the solution Help BD develop Account Plans and corresponding pipelines Recommend teaming partners and relationships for each capture opportunity Work with BD and Talent Acquisition to find key personnel and resumes during the pre solicitation and p

Serve as the PM, Scrum Master, and Governance Lead for all staff, providing management, direction, administration, leadership, and quality assurance for the program. Ensure tasks are executed successfully and with quality (using CMMI and other QA best practices) by the team on a consistent basis. Establish appropriate communication channels between the various project sta

Refine website specifications and resolve technical issues. Ensure web sites and applications are accessible, troubleshoot both internal and customer needs. Execute the day to day configuration, support, maintenance, and improvement of the SharePoint site and integration of other third party tools. Troubleshoot issues with associated applications to meet the needs of owne

Design, deploy, and manage Microsoft Windows servers, build templates and images, Active Directory services, including domains, forests, trusts, group policies, and replication. Develop and implement automation solutions using scripting languages such as PowerShell to automate repetitive tasks, provisioning, and configuration management. Collaborate with cross functional

Implement, upgrade, configure network monitoring tools such as SolarWinds Upgrade and replace EOL routers and switches Comply with configuration management, change management and other policy management documentation requirements Provide input and best practice recommendations for Network redesign Implement and troubleshoot MPLS Layer 2 and Layer 3 VPNS, IP, IPV6, OSPF, B

Provide technical leadership and support in the areas of IT planning, solution specification/design, and target architecture development. Qualifications Bachelor's Degree in technical discipline Must have an active Public Trust clearance 15+ years of IT experience Strong knowledge of information technology, including all layers of the IT stack Strong knowledge of commerci

Document all requirements needed to fulfill the customer's business needs. Responsible for the development of all OST, and Applications and Digital Solutions documentation requirements surrounding new projects. Provide Business Analysis support to assess, validate and document the business needs for key stakeholders. Provide support for various types of projects at any st