In this role, the Support Platform Strategist will oversee the technology platforms utilized by the Support organization to provide outstanding client support for Netsmart solutions. With extensive knowledge and understanding of support processes and technical platforms, this position will strive to enhance the client and associate experience and streamline business operat

Provide technical leadership, coaching and guidance to team of software development professionals. Maximize the capability and capacity of resources to deliver high quality solutions on time and within scope. Identify opportunities to practice and champion continuous improvement through projects, productivity assessments and other metric driven insights. Manage to, and re

Responsible for leading a team who answers incoming client telephone inquiries in a call center environment. Responsibilities Manage, and develop service desk and IT end user staff. Assist clients with questions on product installation, usage, and implementation. Respond to and investigate client inquiries, concerns, and issues via phone and e mail. Answer client inquiries

Responsible for researching and resolving outstanding balances by following up on claim status, working denials, and filing appeals. Responsibilities Gather accurate reimbursement on client accounts and identify denial trends to improve client performance. Follow up on outstanding medical A/R with no response from the insurance carriers. Update client account in system wit

Support the development and management of internal and external programs to deliver ongoing medical billing solution and services support. Apply best practice methodologies in medical billing as it relates to the Methasoft solution including training on solution functionality, workflows, coordination with support, and business operations projects support. Coordinate with

Provide technical leadership by analyzing business processes, applications, architecture, and infrastructure to identify pain points and make recommendations. Analyze systems across business processes, use cases, application, database, and infrastructure. Document current state and build future state architectural roadmaps across all tiers Identify opportunities to improv

Responsible for creating, designing and implementing solution architectures for and managing IT services within private and public cloud environments. Responsibilities Work directly with engineering teams validating technology requirements and driving solution roadmaps Assist in building business cases, ensuring technology requirements and costs align with overall business

Responsible for establishing standards and best practices for Public Cloud infrastructure and deployment strategies. Responsibilities Establish internal standards for technical leadership by researching, informing, and demonstrating trends in DevOps technologies, tools, trends, and innovations Work with internal stakeholders to identify the right products and solutions for

Responsible for articulating thought leadership, awareness and client success by telling impactful stories in creative and compelling ways. Responsibilities Produce well sourced and researched content for publication online and in print Utilize industry best practices and familiarity with the company's mission and communities to inspire ideas and content Develop related co

Design, develop, and manage complex internal and external programs to deliver highly visible business aligned outcomes. Serve as trusted advisor to internal and external stakeholders regarding program objectives and outcomes. Accountable for completion of program tasks and deliverables, development of business processes to meet program objectives Ensure program performanc

Administer and troubleshoot multi site Linux/UNIX and Windows based Netsmart application environments for both turn key and cloud clients. Work directly with clients to resolve issues and provide guidance on system level best practices. Previous experience with monitoring systems through automation tools/dashboards Understanding of enterprise database systems such as MS S

Address and resolve basic and routine support requests. Adhere to Netsmart processes and best practices. Escalate support requests as required. Enter quality information into tracking systems . Create and Manage Netsmart support requests according to Netsmart best practices . Contribute to k nowledge bases and documentation. Identify and make recommendations to improve su

Design, develop, and manage internal and external programs to deliver business aligned outcomes. Consult with stakeholders to understand program requirements and assess program success Research and apply best practice methodologies in program development and execution and managing program components Accountable for completion of program tasks and deliverables, development

Responsible for defining and documenting vision, functional requirements and design using solution management tools and processes. Responsibilities Conducting thorough research on relevant laws, regulations, and industry standards pertaining to the company's products or services. This involves staying up to date with changes in regulations and interpreting their implicatio

Participate fully in software development life cycle for large, complex projects Design, build and produce software solutions independently Conduct team and project planning using Agile methodology and structured delivery processes Collaboratively support, troubleshoot and fix issues as part of broader software development team Work with and lead onsite and offshore deliv