Control delinquency by leading the Collections Officer team. Perform daily audits of collection queues, assist in late stage resolutions and/or recommendations of additional Collections actions. Oversee the Collection Officers' productivity and success, provide adequate training and coaching, monitor Collection Officer work schedules and timecards, and make recommended ch

Assists members by answering questions about products and services and resolves member issues that are within their authority using credit union digital channels. Refers escalations that are beyond their authority with recommended solutions to their supervisor or a higher level MSR. Identifies cross sell opportunities and refers members to the appropriate next level. Main

Conducts interviews with prospective borrowers in order to analyze financial and credit data, determine member financing objectives, advise members of product/pricing policies and guidelines, and gather any additional required information. Proactively solicits new mortgage loan applications by developing relationships within the community, specifically with the real estat

Manages the Financial Information System to provide valuable/actionable financial data. Ensures compliance with GAAP and regulatory guidance. Works with the Chief Financial Officer (CFO) and leadership teams to ensure the Credit Union makes good decisions based on the best analysis available at the time and builds the team internally to make decisions aligned with the val