Execute and drive operational excellence Manage and support all day to day activities supporting the Dealer Floor Plan Financing Operations. Manage the daily service processes using KPMs / MROs and SLAs. Manage required maintenance and oversight of the financial processing and systems updates for payments and fees. Oversight of safekeeping for Executive authorized wire do

Creative Asset Management Coordinate the development of customer facing promotional messaging creative assets (i.e., Comerica.com, web banking, customer portals, banking centers, merchandising, marketing TVs, etc.) Gathering information for creative briefs with clear implementation instructions for activation of customer facing promotional messaging (i.e., social sites, w

Leadership Activities Lead, coach, evaluate, execute, and impact the proactive leadership activities for the attraction, expansion, and retention of customers. Develop banking center plans to determine, coordinate and execute growth activities by aligning weekly goals with sales and operations activities. Deliver daily coaching and evaluations for effective execution. Pro

Leadership Activities Lead, coach, evaluate, execute, and impact the proactive leadership activities for the attraction, expansion, and retention of customers. Develop banking center plans to determine, coordinate and execute growth activities by aligning weekly goals with sales and operations activities. Deliver daily coaching and evaluations for effective execution. Pro

Innovation Perform research activities to identify emerging technologies and trends that may affect the enterprise. Maintain awareness of vendor/product industry developments, regulations and trends and identify potential impacts to the enterprise. Assist in vendor/product selection activities including the development of vendor/product evaluation models used in Requests

Customer Experience Introduce and refer customers to the platform through routine interactions Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests. Must successfully complete Comerica's Teller Training Program. Follow company policies and procedures, regulation

Strategy Facilitate development of a technical strategy that supports both the Domain strategy and the Enterprise Architecture strategy. Provide direction and oversight for design/development activities within the specified Domain. Lead the identification and analysis of Domain business drivers that determine key architecture requirements. Develop and maintain strong rela

Innovation Perform research activities to identify emerging technologies and trends that may affect the enterprise. Maintain awareness of vendor/product industry developments, regulations and trends and identify potential impacts to the enterprise. Assist in vendor/product selection activities including the development of vendor/product evaluation models used in Requests

Customer Experience Introduce and refer customers to the platform through routine interactions Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests. Must successfully complete Comerica's Teller Training Program. Follow company policies and procedures, regulation

Control Testing Perform assessments of operations that support the business line and report results. Conduct periodic testing to ensure policies and procedures are being followed. Maintain documentation of self tests, audits, reviews, findings, and ratings. Policies, Processes, and Procedures Interpret policies and procedures in order to determine risk. Document instances

Innovation Perform research activities to identify emerging technologies and trends that may affect the enterprise. Maintain awareness of vendor/product industry developments, regulations and trends and identify potential impacts to the enterprise. Assist in vendor/product selection activities including the development of vendor/product evaluation models used in Requests

Control Testing Lead management and oversight of all regulatory and audit inquiries. Responsible for the coordination and preparation of audit and exam deliverables. Ensure key regulatory and control timelines and required processes and evidence (documents) are tested. Ensure compliance and control findings are reported to management of affected areas. Perform risk analys

Commercial Trade and Letters of Credit Operations Compliance and Risk Manager The Commercial Trade and Letters of Credit Operations Compliance and Risk Manager is responsible for managing and coordinating all operations risk and compliance activities servicing the Letters of Credit and Trade Services operations in association with the commercial product offerings within a

Understand the change management risk lifecycle and the relationship between other risk management functions (i.e., RCSA, Issues Management, etc.). Solid knowledge of process, risks and controls including experience creating data flow diagrams and process maps. Prior program/project management and/or audit experience is a plus. Serve as the primary point of contact for bu

Customer Experience Introduce and refer customers to the platform through routine interactions Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests. Must successfully complete Comerica's Teller Training Program. Follow company policies and procedures, regulation