JOB SUMMARY

The Field Service Technician Lead will be expected to travel throughout the USA. This role must have basic/advance/expert understanding of the technical competencies listed below in order to support and execute Field Service projects. Field Service projects may include installations, repair, and maintenance of electrical components/power transformers. This role will provide on-site project support/execution and planning to Field Service crews.

This role needs to be proficient in technical competencies: Transformer Assembly, Electrical Testing, Controls, LTC's and Oil Processing.

PRINCIPLE DUTIES AND RESPONSIBILITIES

• Must be able to drive company vehicle/equipment.
• Receive assignments and instructions from manager - both oral and written.
• Read, understand, and follow guidelines set forth Company procedures, and blueprints when performing assigned work.
• Lead other Field Service team members.
  • o Holding team accountable to project schedule execution
  • o Ability to deliver key messages & communicate effectively
• Troubleshoot and resolve technical complex issues.
• Basic/Advanced/Expert knowledge/troubleshooting experience of electrical testing/theory.
• Basic/Advanced/Expert knowledge/troubleshooting experience of controls
• Basic/Advanced/Expert knowledge/troubleshooting experience of oil processing
• Understand and interpret blueprints.
• Compose Field Reports (Daily Activity reports, etc.) and any other job site, customer specific reports to management/customer in a timely manner.
• Manage equipment maintenance on each job site.
• Manage job site safety.
• Conduct pre-job/post-job walks.
• Assist Service Work Planner with following on-site project management: budget, scope of work, schedule, manpower, task prioritization and multi-tasking.

KNOWLEDGE, SKILLS & ABILITIES

• Mechanically inclined and have basic knowledge of hand tools
• Understanding of transformer/industry specifications to be able to troubleshoot/analyze data.
• Conform with and abide by all regulations, policies, work procedures, and instructions.
• Basic understanding of operating heavy machinery/equipment.
• Self-directed, positive attitude, willingness to learn and ability to follow instructions/directions.
• Advanced computer skills.
• Conform to all safety rules and use all appropriate safety equipment
• Excellent communication skills, both verbal and written.
• Basic project management skills
• Able to influence/manage without authority
• Good interpersonal skills
• Basic understanding of financial concepts
• Customer focus driven
• Plan and drive execution to plan

EDUCATION AND EXPERIENCE

Required Education / Experience

• High School Diploma or GED equivalent.
• Advanced post-high school level education in lieu of 3 years of industry specific work experience
• Utility experience
• Report writing experience.
• Supervisory experience.
• Valid Driver's License

ADDITIONAL INFORMATION

Key Working Relationships

• Works with other departments: Components, Sales/Marketing, transformer plants-Goldsboro, Waukesha
• Communicates with customers and managers who may have inquiries about aspects of the job which entails the exchange of accurate information and quick decisions in these situations.

Physical Demands

• Estimated hours for this position is 60 hours a week
• Ability to remain in a standing position 90% of the time.
• Ability to travel 95% of the time to different job sites throughout the region. Travel by vehicle and plane.
• Ability to operate heavy machinery, climb, and work at heights
• Ability to lift, pull, push, and carry up to 50 lbs.

Working Conditions

• This is a non-controlled environment in terms of climate - subject to weather at jobsite location