Do you have experience in the hospitality industry? Do you thrive on going above and beyond to give guests an exceptional experience?
Our client is located in Oshkosh and is a full service hotel. They are looking for a great employee to lead the Front Desk team and lead by example.
As a Front Desk Manager, you will be responsible for overseeing the day-to-day operations of the front desk, leading the front desk team, and ensuring high levels of customer service for the hotel guests.
Responsibilities:
- Oversee the front desk's day-to-day tasks and responsibilities
- Ensure guests receive excellent customer service while being checked in and out
- Handle customer complaints with poise and professionalism
- Train, supervise, and schedule shifts for front desk team member
- Schedule shuttle drivers as needed
- Track and monitor labor and supply costs
- Handle hotel emergencies according to emergency protocols
- Follow up on reservations for group blocks and review cut-off dates
- Conduct new hire check-ins and annual performance evaluations for team members
- Recruit, interview, and hire new guest service representatives
- Develop and maintain front desk training materials
- Conduct regular front desk team meetings and provide frequent communication of important issues
- Promote a front desk culture of pride, attentiveness, knowledge, and friendliness resulting in superior customer service for our guests
- Monitor and manage room inventory, rates and reservations for online reservations and website bookings
- Serve as a back-up to guest service representatives during peak times of check-ins and check-outs and provide coverage if team members are not available, provide Night Audit coverage on an occasional basis when needed
- Perform back-office reconciliation, reporting and processing of cash, credit cards, gift certificates, and other forms of payment.
- Work well with all other departments (housekeeping, restaurant, bar, banquets, sales, and maintenance)
- Order supplies and manage equipment maintenance of front and back-office equipment
- Monitor and enforce property rules for safety, security, appearance and employee behavior. Communicate any problems, questions, or concerns to the General Manager
Benefits:
- Full benefits including Health, Dental, Vision and more!
- Opportunity to take ownership of the role and help grow the hotel into a success!
- Work for a hotel that thrives on giving their guests and exceptional customer service experience
General Information:
Hours: Full time, core hours of 8:00am-5:00pm, Monday through Friday
***Must be able to work outside of core hours if needed based on occupancy and staffing needs
Length: Direct Hire
Pay: $54K/year-$59K/year, based on experience
Location: Oshkosh, WI
Job ID: 201783
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Requirements:
- Bachelor's degree in hospitality or equivalent education and relevant work experience in full-service hotel operations
- Strong organizational and time management skills to efficiently and effectively complete multiple tasks in a fast-paced environment
- Ability to effectively supervise, manage, and lead a team
- Excellent verbal and written communication skills
- Ability to identify and solve problems and experience in face to face conflict resolution
- Microsoft Office Suite knowledge
- Ability to represent company in a courteous and professional manner
If you are interested, apply online at www.flexstaff.com or send your resume to cpownell@flexstaff.com.
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Flex-Staff is an Equal Opportunity Employer, which includes providing equal opportunity for protected veterans and individuals with disabilities.