MARS Solutions Group is looking to hire experienced Customer Service Representatives to manage inbound and outbound calls, emails, and face-to-face interactions at out client site. We seek quick learners with a customer-first mentality and sales experience. The ideal candidate will excel in communication and problem-solving, contributing to our reputation for outstanding service.

Location: Milwaukee, WI

Type: Direct Hire, Onsite

Shift: 4:30 PM to 1:00 AM Shift (5 days a week)

Job Description:

• Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency.
• Identify and address customer needs, with a goal of total satisfaction.
• Provide expert answers to questions about products, pricing, and availability while presenting the value of our product portfolio to customers.
• Meet customer-service department sales targets, generating leads when opportunities arise.
• Follow company guidelines and procedures for communications with minimal supervision.
• Recommend improvements to company processes for efficiency.

Responsibilities:

• Build expert, dynamic knowledge of the company's products and services.
• Conduct research with available resources to satisfy customer inquiries.
• Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships.
• Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and credits.
• Meet personal/team qualitative and quantitative targets by explaining the benefits of additional products and services to customers and seizing opportunities to sell.
• Maintain detailed records of issues and resolutions in a database for review by sales and executive management teams.

Qualifications:

• High school diploma or equivalent.
• Proven success in a corporate environment.
• Excellent communication skills, including active listening and clear articulation.
• Proficiency in reading, writing, and understanding English.
• Strong computer skills with the ability to navigate multiple systems for data entry, order correlation, and inventory comparisons.
• Strong problem-solving abilities, conflict resolution skills, and tactful escalation.
• Ability to multitask, manage time effectively, and prioritize tasks.
• Ability to work independently and as part of a team.

Preferred Skills:

• Sales experience.
• Experience in a call-center environment.
• Demonstrated success in meeting or exceeding sales quotas.
• Bilingual in English and Spanish is a plus