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Description
Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future.A Fortune 200 leader, we're the driven professionals and technology experts companies turn to most to solve their IT challenges.
The Program Manager leads a team of Contract Management professionals and provides direct support for an assigned portfolio of contracts. Program Managers are responsible for ensuring compliance of all regulatory and operational commitments made to customers and serve a vital role to minimize overall risk and maximize revenue and profit through each contract.
Key Areas of Responsibility:
Supervise Contract Analyst and/or Deputy Program Manager coworkers
Lead all efforts to operationalize and market contracts
Respond to customer requests for audit and project manage process
Conduct internal audits to measure regulatory and operational compliance
Provide preliminary dispute resolution to ensure customer satisfaction
Conduct presentations to senior leadership internally and externally
Maximize contract productivity and profit
Educate sellers, partners, and customers on proper contract usage
Draft and negotiate master sales agreements, special programs, teaming agreements, amendments, addenda, and other contractual documents, as needed
Conduct performance review of all existing and expiring agreements, make recommendations regarding strategic enhancements, and lead renewal efforts
Conduct business reviews with the business and customers, as necessary
Ensure compliance of all service levels committed to as part of contracts assigned
Qualifications:
Education and/or Experience Qualifications
Bachelor's Degree
Four (4) years of relevant contracts management experience
Other Required Qualifications
Effective communication skills (verbal and written)
Experience presenting to senior and executive level management
Strong problem-solving skills
Strong project management skills
Proven success in negotiating complex contract matters
Knowledge of standard procurement contracting and proposals process
Ability to develop, analyze, and interpret complex statistical data and/or to develop contracting strategies based on this information
Ability to work effectively and collaboratively to solve contract matters and drive desired business outcomes
Operates autonomously with minimal guidance required
Ability to influence decisions and motivate positive change
Impeccable attention to detail and produces high quality work product
Experience with handling sensitive, confidential matters appropriately
Proficient in MS Excel, Word, Outlook, PowerPoint and Access
Ability and willingness to travel 10% or as needed to other CDW locations, meeting and client site
Preferred Qualifications
Five (5) or more years of IT industry contract management experience
Knowledge of CDW/G Business Systems
Advanced in MS Excel, Word, PowerPoint, and Access
Served as a team leader or influencer in previous roles
Experienced presenter and/or trainer
Contract negotiation experience
Who we are:
CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe.Our fingerprints can be found on technology inworkplacesof more than 250,000companies;from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.
What you can expect from us: Culture, coworkers, careers.
CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you'll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self-and your best ideas-to CDW. Because diverse perspectives bring forth better problem solving-and better solutions for our customers on a rapidly evolving technology landscape.
Equal Opportunity Employer, including disability and protected veteran status
Benefits overview: https://cdw.benefit-info.com/
CDW is an affirmative action/equal opportunity employer committed to a diverse and inclusive workplace.