Float Sales & Service Representative (Float Teller)
Benson, NC 
Share
Posted 1 month ago
Job Description
Overview

Are you a people person? Be a First Citizens person. Join our branch team and make a difference.

The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. Facilitates customer awareness and education of bank capabilities, tools, and resources. Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.

The successful candidate will demonstrate:

Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation

Customer Service Skills: Demonstrates professionalism and empathy in customer interactions

Adaptability: Has the ability to learn and adapt quickly to new information and technology

Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships

Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently

Agility: Able to process information and move quickly through problem resolution

This is a float position and will require travel to provide coverage to 7 branches in the Dunn, Angier, Benson, Smithfield, Clayton and Princeton areas. Mileage will be reimbursed. Must possess a valid driver's license as position requires frequent driving to other offices.


Responsibilities

The essential functions of the job include, but are not necessarily limited to, the following:

Engaging customers in conversation to understand their banking needs and preferences

Processing transactions accurately and efficiently

Providing assistance with account servicing needs

Facilitating customer awareness and education of bank services, including digital banking capabilities

Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs

This position will provide coverage to multiple branches.


Qualifications

High School Diploma or GED and 6 months customer service experience

Preferred Area of Experience: Sales, cash handling large sums, banking, administrative

License or Certification Type: Must possess a valid driver's license. Position requires frequent driving to other offices, bank customers, etc. Bank car not provided. Required

Skill(s): Financial literacy, Knowledge of retail banking products and services

First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits


First Citizens Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race (including traits historically associated with race, such as hair texture and protective hairstyles), color, religion, national origin, sex, age, disability, protected veteran status, sexual orientation, gender identity, genetic information, military membership, application, or obligation, or any other legally protected status.

 

Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
0 to 1 year
Email this Job to Yourself or a Friend
Indicates required fields