Description

Do you strive to set yourself apart by your gracious service and impeccable style? Are you passionate and energetic about delivering exceptional experiences to guests in the premier luxury hotel in downtown Milwaukee? If so, The Pfister is looking for an individual to be a part of our team and continue its iconic legacy. As a Part Time Banquet Set-up team member at The Pfister Hotel, you will be responsible for making sure the room and event space set up will assist in making each event one to remember by setting up tables and chairs, cleaning and vacuuming the carpets and adding that final touch to make sure the space is ready for our guests.

Built in 1893, The Pfister Hotel in Milwaukee has been a hotel icon for nearly 130 years. As one of the best hotels in Milwaukee and the Midwest, we continue to celebrate a grand tradition of gracious service and impeccable style. The Pfister Hotel has received AAA Four Diamond hotel status for 46 consecutive years. The hotel is one of only 11 properties throughout North America to maintain the AAA Four Diamond designation since the inception of the Diamond Rating program in 1976.

What you will be doing:

• Set up banquet spaces as per Banquet Event Order (BEO) and provide customer service per contract.
• Assist in maintaining and coordinating banquet rooms, including setup, upkeep, breakdown, and cleaning.
• Maintain banquet facility cleanliness by cleaning and vacuuming carpets.
• Work reliably in a 24-hour operation, accommodating varied schedules and high-pressure situations.
• Aid in serving guests as necessary and understand event setup requirements.
• Organize and restock linen room and supplies, attending mandatory department meetings and trainings.
• Uphold quality and service standards.
• Perform additional duties and projects as assigned.

What we are looking for:

• Must be able to work a varied schedule to include days, evenings, weekends, holidays, and the ability to work under pressure.
• Must be able to lift, push, pull and/or carry 100 lbs.
• Knowledge of appropriate table settings and proper set-up as well as have basic knowledge of food and beverage service standards.
• Must be detail-orientated, able to multi-task, produce high quality and accurate work as well as show professionalism in all facets of the workplace.
• Must be able to represent the company in a professional, well-groomed and courteous manner at all times
• Previous hospitality/customer service experience is preferred.

What's in it for you?

• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts and Historic Hotels of America properties
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing and spa
• Discounted parking
• "Two for one" movie theater coupons at Marcus Theatres
• Ability to grow your career, and transfer from one property to another while maintaining your service with the company
• Early wage access
• Paid time off
• Medical, dental and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer and 401k with employer match

About us:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Pfister Hotel is an equal opportunity employer.