Position Summary: This position assists and supports the daily operation of Milwaukee Youth Court Service Programs including, but not limited to: Shelter Care - Rashid & Bahiya, Community Service Restitution Coordination (CSRC), Aspire, and future state youth programs in Milwaukee. The position will also support Waukesha Youth programs, when needed including Intensive Supervision, Intensive Tracking and Youth Advocate Services. The Program and Quality Support Specialist will split time amongst different programs providing quality assurance and reporting to ensure contract compliance, as well as other duties as assigned. The position will report directly to the Vice President.

Essential Functions:

1. Utilize Microsoft Suite programs (Lists, Forms, Excel, Outlook) to enhance organization of quality assurance data.

2. Utilize existing audit forms and processes, and work with the VP to develop and complete program specific reports to support file audits.

3. Facilitate and conduct weekly Quality Assurance (QA) audits with the program managers and submit a summary report to the VP and Director of Milwaukee Youth Services (this typically occurs on Fridays but can be rescheduled for a Thursday or Monday if vacation). The Director of Milw. Youth Services will be the back-up. If needed establish deadlines for the program managers with the VP for completion of missing data.

4. Complete weekly census reports for CSRC and Aspire programs, and update the Desk Review document. Submit census reports to: csrc@wiscs.org for CSRC and aspire@wiscs.org for Aspire, as well as to Milwaukee County to dcsdadmin@milwaukeecountywi.gov, regina.whiyee@milwaukeecounty.gov and angela.curasi@milwaukeecountywi.gov. Always copy the VP. Submit the Desk Review to sccarpenter@wiscs.org.

5. Complete weekly audits of the Shelter Care shadow files following the State Licensing Checklist, maintained by Human Resources, and work directly with the Director of Milw. Youth Services and Assistant Program Director, as well as HR to obtain missing information the same week.

6. Organize and enter monthly admission/discharge data in a timely manner in the Awards platform for CSRC and Aspire (ensure the Healthy Youth checkbox for Aspire youth).

7. Facilitate youth surveys for CSRC, Aspire, Shelter Care (Rashid and Bahiya) programs and Healthy Youth via Teams or in person and enter survey result data in Microsoft Forms, send results to the VP and Director of Youth Services.

8. Train and participate in Empathy Interviews with youth and program staff for all youth programs in Milwaukee and Waukesha with a designated team of WCS employees to ensure all programs employ a Trauma Informed and Person Centered Approach in service delivery.

9. Support the VP and lead quality assurance functions to ensure programs remain in full contract compliance.

10. For the Project Excel site for both CSRC and Aspire, develop monthly program calendars according to the contractual requirements, and ensure adherence to the calendar with programming and documentation (PE Puzzle). All documentation must match the calendar for each youth based on attendance, including signed attendance logs, hard file documentation, Synthesis, SecurManage and Discharge Summaries, Restitution Reports, and Check Requests.

11. For CYFS programming, at the Project Excel site and Shelter, support the VP and Director of Milwaukee Youth Services with ensuring all data is timely, entered, and accurate for Paid for Performance Outcomes each quarter prior to the scheduled deadlines.

12. Participate in the Annual Action Plans with the VP and Director of Youth Services, assist with record keeping and developing reports to be reviewed and submitted by the VP.

13. Participate in annual audits of the Milwaukee CYFS youth programs with the VP and Director of Milwaukee Youth Services, including required data and reporting, logic models, and other required information.

14. Update and monitor records in online databases (Synthesis, SecureManage, and Awards) to support program leaders in printing and obtaining records, auditing records, and orientating staff to the database.

15. Train new employees and leaders on the required databases and monitor their progress and compliance through weekly QA Checks every Friday.

16. Schedule training and enter staff training records in online training database for all Licensing, agency and funder required trainings (according to the Staff & Leader Orientation & Training Plans developed by the VP), and turn in completed forms to the VP for each employee.

17. Support staff to remain in compliance with all WCS policies and procedures (Power DMS).

18. Utilize the Continuous Quality Improvement spreadsheets for each program, to track and monitor systems to ensure compliance and add efficiencies to operations.

19. Uphold and promote a positive and supportive culture for individuals served and program staff and leaders.

20. Maintain confidentiality for persons served within all written and verbal communications.

21. Adhere to State Licensing requirements.

22. Adhere to WCS Policies and Procedures.

23. Other duties as assigned by the VP.

Other Duties and Responsibilities:

Other job-related duties as may be necessary to carry out the responsibilities of the position.

Knowledge, Skills, and Abilities: This person must have exceptional customer service and personcentered
skills. Must possess exemplary verbal and written communication skills, along with strong
computer skills that include Microsoft Word, Excel, and database applications. Requires being good at
detailed work and utilizing analytical and problem-solving skills. Ability to multitask, organize, and
assist others to implement procedures and practices. Must be sensitive to cultural, ethnic, and disability
issues.

Minimal Qualifications:

* Bachelor's Degree in a human service field.
* Two years minimum of experience with justice involved youth, reporting, quality assurance, and
strong customer service skills.
* Strong computer skills including typing and ability to use Microsoft programs, databases, etc.
* Advanced organization skills.
* Ability to display cultural competence by responding respectfully and effectively to people of all
cultures, languages, classes, races, ethnic backgrounds, religions and other diversity factors in a
manner that recognizes, affirms and values the worth of participants the agency service.
* Valid driver's license, automobile, and insurance sufficient to meet agency requirements.
* Meet all the employee requirements including references, criminal and caregiver background check,
drug test, and driver's record check.

Work Relationship and Scope: Reports directly to the Vice President of Court & Community
Reintegration Services and works closely with youth programs under the Court Service umbrella.
Interacts with all staff and direct interaction with the people being served and professionals
(subcontractors and CYFS QA staff).

Personal Attributes: The person in this position must be passionate about the WCS mission and be a role
model for accountability and a culture of excellence by virtue of high-quality program standards and
compliance. Be a collaborative team player. Follow agency Code of Conduct and Leadership Code of
Conduct. Adhere to established policies and procedures of the agency and of all funding sources.
Conduct self in an ethical manner. Maintain professional and respectful relationships with all WCS staff
and all external persons and agencies involved with service provision. Show sensitivity toward cultural,
ethnic, and disability needs.

Working Conditions: Work is performed in a fast-paced office setting. Must be comfortable being
around and/or interacting with youth involved with the justice system for the purposes of Empathy
Interviews and surveys. Flexible work schedule may be required, and some pre-approved remote work
days (one to two per week may be considered). Reasonable accommodations may be made to enable
individuals with disabilities to perform essential functions.

Physical Demands: May require sitting at a desk and/or computer for two or more hours at a time.
Requires significant computer work. Driving for the position may be required.