N4 Solutions is looking for you! Come join our team and be a part of our mission! Our mission is to evaluate, collaborate, and innovate with customers and partners to create business, scientific, and technology solutions that overcome complex challenges while motivating a highly competent workforce to deliver on the promise of excellence! N4 Solutions' greatest assets are our employees! Join our dynamic team and be a part the solution!

N4 Solutions, LLC is seeking a Project Manager to provide service in support of the overall functions of the OD/OSMO/OWER/HCAB customer. The main area of support will focus on the HCAB. This position is contingent upon passing a government suitability test.

Roles & Responsibilities:

• Manage meeting logistics to include working with partners to identify project team members, scheduling, taking meeting minutes, distributing meeting recap communications, and tracking the completion of action items
• Support internal HCAB operations to include updating and maintaining internal OWER/HCAB repositories and systems (i.e., OWER project tracking system, HCAB SharePoint site, etc.)
• Support external customer facing HCAB operations including, but not limited to:
  • Support the triaging of HCAB Tier I helpdesk tickets
  • Complete user access updates, as well as the updating of data and role assignments in the NIH Employee Assignment Registry (NEAR)
  • Research NIH and NIAID HR policy, coordinate with SMEs, and review requirements to inform HCAB on how best to diagnose and respond to user inquiries
  • Interface with users to help them through the completion of standard actions in HCAB systems
  • Update ticket tracking systems (e.g., ServiceNow) as applicable
  • Export, cleanse, assemble data; run standard pivot tables to generate defined usage metrics; assist HCAB leads in communicating action items to users as needed.
  • Collect feedback on HCAB systems from our customers and stakeholders, reporting findings to designated HCAB lead.
  • Research and analyze NIH and NIAID policy and process to support HCAB in the development of new automated solutions, as well as the enhancement of existing solutions.
  • Participate in and support system user acceptance testing (UAT) and related activities (i.e., evaluating/prioritizing/consolidating tester feedback, etc.).
• Travel may be required

• Bachelor's degree in a related field
• Five plus years of applicable experience,
• Experience with Microsoft Office Suite, SharePoint, OneNote,
• Experience in the support of HR/human capital systems from the business perspective
• U.S. Citizenship required.

The N4 Solutions Equal Employment Opportunity (EEO) Policy is to provide a fair and equal employment opportunity for all employees and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. N4 Solutions hires and promotes individuals solely on the basis of their qualifications and achievements for the job to be filled.