About Us

With energy and purpose, Cooley Dickinson Health Care, an affiliate of Mass General Brigham, is advancing health care in western Massachusetts. With a broad network of providers and facilities serving the Pioneer Valley, our services span a spectrum of medical and surgical needs, diagnostic care, rehabilitation, social work, behavioral health, and other critical needs of the community.

The Cooley Dickinson culture is built on living the values of our organization. Every employee is valued, no matter what professional function. Come work where you can make a difference every day, with opportunities for growth and development, in a great place to call home!

Our Team

Cooley Dickinson Medical Group Orthopedics & Sports Medicine is where experienced, highly trained professionals advance the health of patients through specialized, expert treatment and prevention of musculoskeletal (bones, ligaments, muscles, tendons) problems. The practice's holistic approach to orthopedics involves coordination of personalized services within the practice and with other providers, to ensure a comprehensive range of care to people of all ages. We have combined expertise in all major orthopedic specialties, including sports medicine, orthopedic trauma, hand & upper extremities, joint replacement and spine care.

Role Overview

Reporting to the Practice Manager, the RN/LPN Clinical Supervisor is responsible for the leadership, oversight, and improvement of all clinical operations and clinical staff within the practice.

While this role will oversee clinical staff at all 3 of our Orthopedic offices (West Hatfield, Amherst, and Greenfield), the Supervisor will predominantly be based out of our West Hatfield location (4 West Street West Hatfield, MA 01088). Mileage will be paid for travel to the other sites. Expected travel includes Amherst one day per week (Wednesday or Thursday) and Greenfield as needed.

Hours will be Monday through Friday from 8:30am to 5:00pm.

Responsibilities may include:

• Plan and oversee nursing and medical assistant activities, ensuring customer satisfaction and adherence to policies, procedures, standards, and regulations.
• Provide support to clinicians and provide leadership for clinical problem solving.
• In collaboration with the Practice Manager, supervise and coordinate staff regarding personnel issues, evaluations, scheduling, orientation, training, and staff development. Participate in performance evaluations, disciplinary action, hiring, termination, and similar actions. Resolve grievances within scope of authority and oversee other personnel issues. Investigate and resolve complaints and problems that have been referred to the incumbent.
• Manage the flow of the clinic to ensure compliance, efficiency, and patient satisfaction.
• Contribute to improving quality & consistency of patient care & experience.
• Routinely assist in patient care.
• Maintain established organizational and departmental policies and procedures, objectives, confidentiality, quality improvement program, safety, infection control, compliance, and environmental standards.

Qualifications

• Graduate of an accredited Licensed Practical Nursing program or accredited Registered Nursing program required
• Current Massachusetts licensure as an LPN or RN required
• One (1) to three (3) years of experience as an LPN or RN required; physician office experience preferred
• Demonstrated leadership qualities required; previous supervisory experience strongly preferred
• Demonstrated strong clinical, interpersonal, organizational, and written and verbal communication skills required
• Active BLS certification from the American Heart Association (AHA) or the American Red Cross required prior to hire
• Orthopedics/Sports Medicine experience preferred

It is the policy of Cooley Dickinson Health Care to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Cooley Dickinson Health Care will provide reasonable accommodations for qualified individuals with disabilities.
Cooley Dickinson Health Care embraces diverse skills, perspectives and ideas, and encourages people of color, veterans, people with disabilities, LGBTQ candidates, and people from other underrepresented groups to apply.