In partnership with the StudentLink Management Team and Social Media Team, this position is responsible for all visual aids including still photographs, videos, and digitally created images. These visual aids can be used in digital platforms (websites, TV ads, social media accounts, etc.) and in print publications (newspapers, magazines, banners, promotional items, etc.). The incumbent will work in tandem with the Senior Operations Manager and the other members on the team to ensure a smooth delivery of social media, communication, and outreach contents and fulfillment of projects. The incumbent will also plan, execute and assist in social events. Serve as a 'Tier 2' resource for customers of the NYU StudentLink Service Center to diagnose and resolve in-person more complex client inquiries and issues related to student billing and payments, financial aid, housing and dining services, registrar services and other defined inquiry categories. Respond to inquiries and resolve issues professionally and courteously displaying a comprehensive knowledge of federal regulations, department and student-related administrative policies and procedures across Bursar, Financial Aid, Financial Education, Global and Registrar ("Home Office"). Partner with appropriate Home Office Specialist (co-located in the StudentLink Center), StudentLink Center Supervisors, Executive Director or other resource including those within other areas (Information Technology, University Human Resources, Student Health Center, Housing, etc.) to bring matters requiring their expertise to a close. Utilize ServiceLink technology to input, track and resolve student issues.