Pentair has a job opportunity for you! Join us as a Dealer Support Technician/Representative at our Apopka, FL facility. You will be responsible for researching, troubleshooting, and resolving pool and spa equipment issues using advanced troubleshooting skills and available resources.

What's in it for you?

• Starting pay at $26/hr.
• Eligibility for annual pay increases based on company & individual performance
• 11 paid holidays each year
• 2 weeks of vacation to start (accrued weekly)
• Medical, Dental and Vision Insurance
• Tuition reimbursement to support your education goals

More details about the opportunity:

• Provide quality telephone and email support with a high degree of customer service, technical expertise and timeliness
• Maintain current knowledge of all product offerings and technical support procedures in order to provide accurate solutions to customers
• Demonstrate experience in problem resolution and technical problem identification
• Work independently and with team to solve support issues. Escalate issues to fourth level support and supervisor when necessary
• Resolves customer problems, disputes, and complaints in an efficient, professional manner and according to company policy

Position Hours/Schedule:

Monday - Friday. Hours of coverage are from 8:00 AM - 8:00 PM Eastern Time, exact work times will be assigned.

Skills & Qualifications

• Experience in technical product support (hands on, phone support, or other experience) is required
• Previous Pool technical experience related to troubleshooting/diagnostics/repair of mechanical/electrical/hydraulic systems required
• Understanding the customer support process using patience, compassion, and empathy

With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day. Race, gender, ethnicity, country of origin, age, personal style, sexual orientation, physical ability, religion, life experiences and many more factors contribute to this diversity.

We take ongoing action to improve the diversity of our workforce by:

• Ensuring leadership involvement and ownership
• Attracting and retaining diverse talent at all levels
• Fostering a globally aware, inclusive culture
• Ensuring our practices are fair and non-discriminatory