Senior CX Strategist
Anderson, IN 
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Posted 3 days ago
Job Description

Senior CX Strategist (Remote)

Who we are

Our CX Practice is seeking a Senior Designer to join our journey. We are looking for someone who helps us visualize the future of our digital experience business across Cognizant's platform services. This position - with the rest of the group - is focused on defining and executing compelling strategy + experience design. You will play a key role in shaping transformational visions and digital concepts that strategically accelerate our clients' business. Working across physical and digital practices, this role gives visual form to market-leading points of view around next-generation engagement. The ideal candidate is a technology optimist and designer who believes in exploring new visual languages and storytelling methods for an experience-led world.

Responsibilities

- Work in an interdisciplinary team Collaborate with Design, Technology and Strategy Leads who are passionate about the evolution of design, future of digital experiences and the potential of emerging technologies.

- Research and Ethnography Conduct research to understand user behaviors, needs and market trends to inform strategic decision making.

- Shape compelling narratives and contribute to design direction: Explore and evaluate a variety of design methods to tell stories using different frameworks, paradigms, and mediums. Execute final pitch narratives, project deliverables, and associated materials.

- Facilitation Lead workshops and collaborative sessions with clients to gather insights and align the team to a strategic vision.

- Journey Mapping and Experience Blueprinting Define and map key customer journeys, identifying and visualizing key painpoints, opportunity areas and moments that matter

- Help our clients envision the use of digital to transform their businesses: Dream big, demonstrate what's possible, get them and us excited about the possibilities.

Qualifications

- 5 years of experience working in service design, business design or a related background

- Proficiency in service design, business strategy and journey mapping

- Prior experience working in interdisciplinary teams

- Prior experience leading client engagements

- Bachelor's degree or equivalent combination of education, training, and experience

Knowledge, Skills, and Abilities

- Excellent communications and presentation skills with the ability to articulate complex ideas to a range of audiences.

- Strong leadership and collaboration skills, with the ability to lead cross functional teams

- Creative, problem solving mindset and a passion for driving innovation in customer experiences.

- Familiarity with digital technologies, emerging trends, and the ability to adapt strategies accordingly.

Work Authorization

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.).

Salary and Other Compensation:

Applications will be accepted until 06/30/2024.

The annual salary for this position is between $72,200 - $154,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

-Medical/Dental/Vision/Life Insurance

-Paid holidays plus Paid Time Off

-401(k) plan and contributions

-Long-term/Short-term Disability

-Paid Parental Leave

-Employee Stock Purchase Plan


Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

 

Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
5+ years
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