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Advantage Resourcing is seeking a Quality Assurance Manager in Lafayette, LA. This direct hire role offers the chance to lead a quality unit in an FDA and GMP-regulated environment.
Salary: $80-90K per year
Shift: Monday-Friday, 8:00 A.M. - 5:00 P.M.
The Quality Assurance Manager will be responsible for monitoring and managing service inbox inquiries, reviewing and updating service records, and generating quotations and order confirmations. Collaborate with cross-functional teams, assist with service dates, pricing, and orders, and fulfill requests for tools and parts. Coordinate subcontractor jobs, run service order reports, and update due dates. Supervise and review QA personnel, provide cGMP training and coaching, and lead investigations to resolve system issues. Ensure inspection and audit readiness at all times.
Qualifications:
- 5+ years in Customer Service, Inside Sales Support, or Technical Support
- 5+ years using CRM software (Salesforce or similar)
- 8+ years with email, soft tools (like TEAMS), and video calling
- Strong organizational and communication skills
- Proficient in Microsoft Office (Outlook, Word, Excel)
- ERP experience required, SAP or Syteline preferred
- Being bilingual is a plus
- Bachelor's Degree in Engineering or a related field required Chemistry or Biology preferred
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About Advantage ResourcingAdvantage Resourcing is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Advantage Resourcing is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.
Advantage Resourcing makes all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, ancestry, medical condition, age, marital status, national origin, citizen status, political affiliation, union membership, genetic information, physical or mental disability, veteran status, denial of medical or family leave, pregnancy or pregnancy disability leave or any other protected group status as defined by federal, state or local law. We will provide reasonable accommodations throughout the application or interviewing process. If you require a reasonable accommodation, contact us. Advantage Resourcing is an E-verify employer.