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Job Title:
Loan Operations Manager (Loan Servicing)Location:
CityScapeWhat you'll do:
The Loan Operations Manager-Servicing is responsible for supervising a small group of Loan Servicing Administrators. This position ensures that service level standards are achieved, work is completed accurately and on schedule, and that regulatory compliance, risk management, and audit standards are met. You'll work closely with the Loan Operations Director to improve operational processes to mitigate identified risk concerns, increase efficiencies, and enhance the functionality and ease of use. You'll support the leadership team in the development or administration of policy and/or procedures.What we are looking for:
Supervises Loan Servicing Administrators in their performance of daily tasks, holding them accountable for qualitative and quantifiable results. Monitors and report on Service Level Standard performance and other KPIs.
Provide technical support and assistance to Loan Servicing Administrators, helping to troubleshoot, and determining how and when to escalate issues.
Ensures Loan Administrators are performing their activities in compliance with bank policies and procedures.
Leads and develops a team; responsible for hiring, coaching, performance management, training and development.
review various system generated reports to ensure proper monitoring of the facilities/loans
Ensures compliance with state and federal laws and regulations and the Bank's Loan Operations policies and procedures.
Qualifications:
High school graduation or GED and 5 - 7 years or more of Financial Services experience related to loan Servicing Operations
Loan Agency Servicing experience preferred
Strong analytical and reconciliation skills preferred
Knowledge of loan products, including Credit Agreements, Guarantees, and Letters of Credit, preferred
Excellent written and verbal communication skills
Excellent computer skills, including good working knowledge of Microsoft Office applications
Intermediate knowledge of FIS IBS and CLS (ACBS, FCM, and FTM applications preferred
Strong time management/organizational skills preferred
Demonstrated exposure in supporting servicing functions for variety of portfolios (both as Agent and Participant) preferred
Benefits you'll love:
We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!
About the company:
Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company.
Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.
Western Alliance Bancorporation
Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email recruiter@westernalliancebank.com or call (602) 797-3662.