Summary:

• Deliver operations training programs that encompass a blended approach (instructor-led modules, self-paced activities, flipped classroom, group activities, videos, and eLearning).
• Responsible for multiple training topics (Products, Guidelines, polices & procedures, Systems utilized by Ops staff, etc.)

Responsibilities:

• Facilitate delivery (in-person and virtual) of product, process and systems courses across all areas as business needs dictate: new hire, upskilling or refreshers; and class sizes can range from small to large groups (5-25).
• Facilitation not only includes delivery of content, but should leverage engagement, deeper questioning and effective classroom management techniques.
• Observe learners and provide constructive feedback.
• View topic assessment data and adjust training real-time as necessary.
• Support Learning Lab activities, assisting with questions and encouraging learners to find answers themselves.
• Leverage class feedback and from manager observations to identify areas for improvement.
• Provide input/feedback on courses for improvement purposes as well as for development of new training courses.
• Maintain a current understanding of products, systems, and policies & procedures required for the operations areas.
• Learn new training material to broaden skillset.
• Perform research to learn best practices for engagement, deeper questioning, and classroom management techniques.
• Handle all logistics to prepare for classes; e.g. setting up the virtual or live classroom, checking data for exercises and activities, and verifying assessments and files for learners.
• Report to Training and Key Stakeholders on daily class attendance, learner performance, and any classroom challenges.