Senior Solutions Delivery Manager
Honolulu, HI 
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Posted 18 days ago
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Job Description
  1. Establishes relationships with business partners and the IT organization in order to provide technical solutions to meet user needs and influence strategic initiatives.
  2. Responsible for leading the analysis of IT requirements, alignment of IT resources and processes in order to meet the clients' organizational needs, as well as the design of enterprise solutions.
  3. Responsible for unit strategy planning, direction and support to achieve the Resource Unit's objectives aligned with business strategy. Responsible for the overall health of all applications and systems assigned. Responsible for the assignment of appropriate resources to projects.
  4. Facilitates, coordinates and directs all aspects of the Units' resource development and performance on IS projects or application/system support including the following:
    1. Allocation of appropriate resources to projects, applications, and systems.
    2. Project execution functions including Analysis, Design, Coding/Build, Unit/String Testing, Implementation
    3. Foundational training program for business and application/system development competencies.
    4. Development of application/system and business subject matter experts (SMEs).
    5. Evaluation and implementation of software and system development tools and techniques.
    6. Implementation of alternate sources of development/system support resources (local, national, offshore).
    7. Assist in maintaining relationship with universities and colleges.
    8. Hires, mentors, and develops IT Professionals.
    9. Hires, mentors, and develops Solutions Delivery Managers.
  5. Coordinates and directs all aspects of project management for IT including the following:
    1. After project initiation and the completion of the Executive Summary by the Project Business Owner, coordinates the transition to Application Services, Client Services and echnical Services for planning.
    2. Conducts project kickoff meetings, communicating individual roles and project/program expectations and ensuring that all project team members have the tools and training required to perform effectively.
    3. Makes presentations to solicit program buy-in, report on project status, conduct problem resolution and other types of communication to a variety of audiences.
    4. Monitors program milestones and critical dates, scopes, cost and quality to identify potential risks. Initiates ways to resolve schedule and other project-related issues. Keeps management aware of the situation. Manages any effects on related projects.
    5. Prepares and monitors project budget and takes appropriate action to remain in budget.
    6. Assesses variances from the program and project plans, integrates metrics, and develops and implements changes as necessary to ensure that the project remains within specified scope and is within time, cost and quality objectives. Assures that client has a process to track outcome and satisfaction metrics. Manages effects on related projects.
    7. Conducts project review and closure at project completion to confirm acceptance and satisfaction of the program and each related project.
  6. For applications/systems assigned, leads and/or coordinates business and technical planning with clients, business analysts, architects, and team members. Directs the problem resolution activities including communication throughout the organization for all severity 1 and 2 application/system problems. Communicates with the business owner, IS management, and customers on a regular basis as to the status of the application systems and any work intake requests.
  7. Manages client's priorities of projects, project inter-dependencies, and ISS requests. Assesses client needs to determine alignment of department/corporation business needs and the impact on business processes. Advises client(s) on options, risk and cost vs benefits.
  8. In conjunction with the Governance unit, oversees development, compliance and continuous improvement of key processes assigned to the Resource Unit.
  9. Directs staffing resources for assigned areas of responsibility including assignment of projects and work, performance management, career development, compensation, training and development and hiring decisions.
  10. Trains and coaches team members including Solutions Delivery Managers.
  11. Directs utilization and performance and provision of Level II and III support of systems supported by the Resource Units including: Problem Report resolution, identification of trends, application of continuous improvement and root cause analysis techniques.
  12. Manages major vendor relationships. Makes acquisition recommendations regarding assigned area of responsibility. Facilitates the evaluation, selection and contract negotiation for external vendors and independent contractors. Manages relationship with external vendors working to support project requirements. Assesses performance against project milestones/schedule, metrics, scope, quality as defined by contract specifications. Acts as liaison between business client and vendor.
  13. Manages staff that may lead projects. Responsible for ensuring that projects are managed consistent with HMSA's project management methodology.
  14. Directs the development and implementation of the Resource Units' Unit Plan that includes vision, mission and goals, strategic objectives and projects. Ensures organization plan is aligned with overall Unit Plan.
  15. Prepares and monitors budget for areas of responsibility. Reviews budget versus actual expenditures. Takes appropriate action to remain in budget.
  16. May carry out special projects as assigned that brings benefit to the organization.
  17. Performs all other miscellaneous responsibilities and duties as assigned or directed.
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Job Summary
Company
HMSA
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Open
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