ID | 2024-2977 | Category | Service Excellence-Technical Support | Position Type | Regular Full-Time |
ViaPath is seeking a Technical Support Tier 2 to join our team in our Tech Support department. The Tier 2 Tech is the escalation point for Tier I Techs to ensure customers receive the highest quality of service with the quickest possible results. The technical support team is responsible for answering and resolving technical support issues that our customers are encountering with ViaPath products. We are a seeking candidates who thrive in a fast-faced environment. The ideal candidate will be team oriented, able to work on multiple tasks simultaneously, exude excellent research and communication skills, and be able to document thoroughly.
Hybrid opportunity based at one of the following ViaPath offices - Dallas, TX, Altoona, PA, or Fruitland, ID.
Shift is Monday - Friday, 8:00AM - 5:00PM.
ViaPath, an innovation leader in correctional technology, education solutions that assist in rehabilitating inmates, and payment services solutions for government. ViaPath leads the fields of correctional technology, education, and government payment services with visionary solutions and customized products that integrate seamlessly to deliver security, financial value, and operational efficiencies while aiding inmate rehabilitation and reducing recidivism rates.
ViaPath is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, pregnancy or pregnancy-related condition, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.