10

Main Accountabilities
1.Service strategy
Contributes to the development of the Business Line Service strategy and drives its execution. Supports the development of product/ system service strategies with the local Business Line Service organizations . Ensures system-atic research and development to secure the Service product pipeline. Own the P&L for Instrumentation service in NAM.
2.Service growth
Leads the development of in-depth NAM market knowledge and ensures ac-quired information is shared with the local Business Line for their use. Collabo-rates closely with Sales Manager peers to support their sales organization to actively promote our service offering at point of product sale . Invests and drives initiatives for profitable growth and increased market penetration of the Local Business Lines. Supports Business Line specific service product/system concepts and materials for marketing purposes. Drives NAM market transpar-ency process through Local Business Lines.
3.Customer approach
Ensures Service organization is aligned and supporting local sales units of the Business Line Unit defined accounts. Supports service-oriented customer feed-back loops.
4.Operational excellence
Implements agreed delivery and performance standards to ensure consistency in quality and customer satisfaction across the BL Local Units on a NAM basis. Ensures that the Service of the Business Line operates, continuously improves and adapts to changing market needs.
5.Health, Safety and Integrity
Drives Service safety as a top priority. Enforces and ensures a Service safety and integrity culture throughout the Service organization of the AMC Business Line.
6.People leadership and development
Ensures (with HR Manager support) that the area of responsibility is properly organized, staffed, skilled and directed. Guides, motivates, and develops direct and indirect subordinates within HR policies. Determines required capacity and skills of Service employees and invests in growing that capacity and capability.

• 5 plus years of experience in the Field of Instrumentation Service
• Success leading a service and or sales organization for 3 or more years
• Technical and/or Engineering background - either Technical Trade College or University Degree - is required
• Collaborator and influencer with 3 or more years successful of leadership in technical/sales organizations, developing new business
• 3 or more years success in business development role, understands how to manage the finances
• 3 or more years experience in P&L management
• Enjoys working with customers - customer oriented, understands customer technical language and is a problem solver
• Technical aptitude & familiarity of instrumentation / industrial automation environment.

We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.