DDN Storage is seeking great candidates to join our dynamic team of passionate customer-enabling technologists!

This is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades. DDN Storage is a global market leader renowned for powering many of the world's most demanding AI data centers, in industries ranging from life sciences and healthcare to financial services, autonomous cars, Government, academia, research and manufacturing.

"DDN's A3I solutions are transforming the landscape of AI infrastructure." - IDC

"The real differentiator is DDN. I never hesitate to recommend DDN. DDN is the de facto name for AI Storage in high performance environments" - ~ Marc Hamilton VP, Solutions Architecture & Engineering | NVIDIA

DDN Storage is the global leader in AI and multi-cloud data management at scale. Our cutting-edge storage and data management solutions are designed to accelerate AI workloads, enabling organizations to extract maximum value from their data. With a proven track record of performance, reliability, and scalability, DDN Storage empowers businesses to tackle the most challenging AI and data-intensive workloads with confidence.

Our success is driven by our unwavering commitment to innovation, customer-centricity, and a team of passionate professionals who bring their expertise and dedication to every project. This is a chance to make a significant impact at a company that is shaping the future of AI and data management.

Our commitment to innovation, customer success, and market leadership makes this an exciting and rewarding role for a driven professional looking to make a lasting impact in the world of AI and data storage.

As the Vice President of Technical Support and Professional Services for AI Data Center and Cloud at DDN Storage, you will be responsible for leading the global delivery of exceptional technical support and professional services to our AI customers in both data center and cloud environments. You will drive the development and implementation of best-in-class support and services strategies, ensuring that our customers receive the highest levels of technical expertise, responsiveness, and proactive guidance throughout their AI journey with DDN Storage. As a hands-on technical leader, you will play a critical role in building and nurturing long-term customer relationships, and in driving the continuous improvement of our support and services capabilities to meet the evolving needs of our AI customer base.

Key Responsibilities:

Define and execute the global strategy for technical support and professional services delivery to DDN Storage's AI data center and cloud customers, ensuring alignment with the company's overall customer success and business objectives.
• Lead a highly skilled team of technical support engineers, escalation managers, and professional services consultants, fostering a culture of customer-centricity, technical excellence, and continuous improvement.
• Develop and implement best practices and methodologies for AI storage support and services delivery, including incident management, problem resolution, root cause analysis, and proactive maintenance and optimization.
• Collaborate with product management, engineering, and sales teams to identify and prioritize opportunities for enhancing the supportability and serviceability of DDN Storage's AI solutions, and drive the implementation of these enhancements.
• Establish and maintain strong relationships with key AI customers, serving as an executive sponsor and escalation point for critical support issues and strategic service engagements.
• Drive the development and delivery of value-added professional services offerings, such as performance optimization, solution architecture, and migration services, that help customers maximize the value of their AI investments with DDN Storage.
• Collaborate with customer success and sales teams to identify and pursue opportunities for expanding the adoption of DDN Storage's solutions within existing AI customer accounts, and for leveraging customer success stories to drive new business growth.
• Define and track key metrics and KPIs related to technical support and professional services performance, including customer satisfaction, time-to-resolution, and service delivery efficiency, and provide regular reporting and insights to executive leadership.

Requirements:

• 15+ years of experience in technical support and professional services leadership roles, with a proven track record of success in the AI, storage, or high-performance computing industry.
• Deep technical expertise in AI infrastructure, including storage systems, compute platforms, networking technologies, and software frameworks and tools.
• Proven ability to lead and scale high-performing technical support and professional services teams, with a focus on mentoring, coaching, and driving a culture of customer success and continuous improvement.
• Exceptional problem-solving and troubleshooting skills, with the ability to dive deep into complex technical issues and drive rapid resolution and root cause analysis.
• Strong experience in developing and implementing best practices and methodologies for technical support and professional services delivery, with a deep understanding of industry standards and customer expectations.
• Excellent communication and relationship-building skills, with the ability to work effectively with customers, partners, and cross-functional teams at all levels of the organization.
• Proven track record of driving high levels of customer satisfaction and loyalty in the AI or high-performance computing space, with a focus on delivering value-added services and support.
• Bachelor's degree in Computer Science, Electrical Engineering, or a related field required; advanced degree preferred.

As the Vice President of Technical Support and Professional Services for AI Data Center and Cloud at DDN Storage, you will have the opportunity to make a profound impact on the success of our AI customers and the growth of our business. You will be joining a team of exceptional professionals who share your passion for customer success and technical excellence, and who are committed to delivering the world's most advanced AI storage solutions. If you are a hands-on technical leader with a deep understanding of AI infrastructure and a track record of building and leading high-performing support and services teams, this is the role for you.

DDN has a very strong orientation towards these 4 characteristics and any successful employee will demonstrate these capabilities:

Self-Starter - Takes independent action to identify and solve problems. Seeks out relevant information needed to make decisions. Gets involved with new initiatives.

Success/Achievement Orientation - Delivers quality results consistently. Targets, achieves (or exceeds) measurable results. Sets challenging goals, focuses on critical priorities, and is accountable.

Problem Solving - Recognizes problems and responds with a systematic assessment that identifies and addresses cause of issue. Practical, realistic, and resourceful.

Innovative - Builds and improves key business processes that enhance the effectiveness of DDN. Generates new ideas, challenges the status quo, and solves problems creatively.

DDN takes pride in developing and promoting talent as an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, veteran status, or any other category protected by law. By fostering a diverse business environment, DDN welcomes opportunities to learn from each other, our customers, investors, suppliers, and business partners.