Are you an ServiceNow Program Analyst wizard eager to wield your expertise for the betterment of millions? If the answer is yes, an exciting opportunity may be on the horizon for you.

TISTA associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Tuition Reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more!

The analyst will assemble all relevant stakeholders and develop a thorough understanding of the customer's requirements
• The analyst will leverage detailed knowledge of ServiceNow to translate business needs into technical requirements
• This resource will build trusting relationships with stakeholders and guide them refining their requirements
• Will also conduct demonstrations to stakeholders and will work with knowledge management members to draft and publish knowledge documents prior to solution delivery
• The analyst will work closely with developers to ensure solutions are technically feasible
• Will lead test plan development and execution including user acceptance testing to ensure the implementation meets client's requirements

• Demonstrate Requirements Analyst experience
• Experience elaborating business requirements into detailed user stories in the ServiceNow Agile module or similar platform
• Excellent verbal and written communication skills
• Experience working with the ServiceNow platform, with focus in the Service Catalog module
• Experience using Agile/Scrum methodologies
• Desired Skills (in order of importance)
• Experience with client presentation development and demonstration
• Experience producing professional documentation
• Experience in the System Development Life Cycle (SDLC) process including requirements analysis, system design, and user acceptance
• Experience designing and implementing process workflows
• Experience leading a diverse group in process re-engineering
• Experience applying human centered design concepts
• Experience in user experience (UX) and customer experience (CX) design
• Customer Relationship Management experience

Education:

• Bachelor's degree in engineering, computer science, systems, business, or related scientific /technical discipline and 10 + years' work experience
• Eight (8) years of additional relevant experience may be substituted for education (18 years total)

Clearance:

• The ability to pass a Tier 2/Modest Background Investigation

Location:

• Remote, USA
• Monday - Friday (8:00 AM - 4:30 PM CST)

Pay Range:

• The pay for this position ranges from $42,730 to $90,500
• The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location
• Also, certain positions are eligible for additional forms of compensation, such as bonuses
• TISTA associates are eligible to participate in our comprehensive benefits plan! More information can be found here: https://tistatech.com/working-at-tista/