MAJOR DUTIES AND RESPONSIBILITIES:

• Perform and adhere to, Herschend Family Entertainment Core Values and Newport Aquarium Guest Service Standards, Policies and Procedures, and Safety Protocols to ensure safe and efficient guest and event services operations.
• Maintain a positive attitude and appearance at all times.
• Approach guests in a friendly manner to offer assistance and provide information regarding Newport Aquarium.
• Arrive on time and ready to work all scheduled shifts, and in accordance with aquarium uniform and appearance standards.
• Keep safety as a number one priority at all times while working at Newport Aquarium.
• Facilitate and assist with event set-up needs, including, but not limited to: setting tables, chairs and other decor to prepare for event start.
• Work with other hosts/departments of Newport Aquarium to ensure effective communication is implemented at all times.
• Maintain knowledge of activities, aquatic life, and Newport Aquarium special events/promotions in order to properly notify and inform guests.
• Facilitate metal detection and bag check during guest entry.
• Must be self-motivated to work independently, as well as, disciplined and reliable.
• Maintain appropriate guest and team member relations at all times, ensuring guest and team satisfaction.
• Demonstrates strong customer service, interpersonal skills and attention to detail.
• Handle comments, concerns, and suggestions regarding policy and procedure from guests and team members.
• Take direction from and work with the Sales Events teams, following all policies and procedures of the Newport Aquarium
• Perform other duties as assigned by the Guest Service Management Team.

QUALIFICATIONS:

• Must have strong public speaking skills.
• Must be at least 18 years of age.
• High school diploma or equivalent.
• Must read, write, and speak the English language (knowledge of other languages a plus).
• Ability to work a flexible schedule which may include weekends and holidays. Evening availability is required.
• Reliable transportation needed, bus service may not be available after some events complete: midnight or later
• Knowledge of marine life a plus.

PHYSICAL AND MEDICAL REQUIREMENTS:

• Successful completion of pre-employment background check.
• No history of allergy related to animals or plants, which might interfere with ability to work
• Ability to remain on feet for long periods of time, climb stairs, bend and stoop
• Physical strength, including the ability to lift up to 25 pounds
• Physical strength, push or pull up to 50 pounds

YOU CAN EXPECT:

You can expect to work on projects that have never been done before - ideas that are unproven, and concepts that make people smile. You can expect to have fun and be treated with respect the minute you start...and through to the end. You can expect to work in an environment that is highly innovative and low in politics - truthful and filled with smart people!

And most of all, you can expect to work hard and make a difference in our world by helping to bring families closer together.

Event Services Hosts are needed only for events. Our events calendar is published up to 3-months in advance so you can see which events fit your schedule. Most events are during the evenings. Weekly hours cannot be guaranteed yet you will have the flexibility to work around your schedule. This position's duties DO NOT include event planning, meal service, or related duties.

Newport Aquarium offers amazing perks for all team members. Visit the aquarium whenever you want, share complimentary tickets with friends and family, enjoy discounts on food and beverage, merchandise from our gift shop, and candy from Sweet Dreams Candy Company. Enjoy flexible scheduling and the chance to hone your guest service skills.

Looking to pursue your education without the debt? Grow U has hundreds of programs available from certifications to college prep to Associate's, Bachelor's and Master's degrees. Most of these programs are fully-funded. Learn more at: https://www.newportaquarium.com/Careers/Benefits/GrowU

Newport Aquarium, one of the many properties owned by Herschend Family Entertainment, prides itself on bringing families closer together and creating memories worth repeating. Our Core Values - greatly exceeding guest expectations, serving others, creating emotional connections, constantly improving - give us purpose and guidance.

Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well
Team Player - Works well as a member of a group

Flexibility - Inspired to perform well when granted the ability to set your own schedule and goals
Work-Life Balance - Inspired to perform well by having ample time to pursue work and interests outside of work