Newport Aquarium offers amazing perks for all team members. Visit the aquarium whenever you want, share complimentary tickets with friends and family, enjoy discounts on food and beverage, merchandise from our gift shop, and candy from Sweet Dreams Candy Company. Enjoy flexible scheduling and the chance to hone your guest service skills.

Looking to pursue your education without the debt? Grow U has hundreds of programs available from certifications to college prep to associates, bachelor's, even master's degrees. Most of these programs are fully-funded. Learn more at: https://www.newportaquarium.com/Careers/Benefits/GrowU

Newport Aquarium, one of the many properties owned by Herschend Family Entertainment, prides itself on bringing families closer together and creating memories worth repeating. Our Core Values - greatly exceeding guest expectations, serving others, creating emotional connections, constantly improving - give us purpose and guidance.

MAJOR DUTIES AND RESPONSIBILITIES:

• Perform, adhere to, and implement all Herschend Family Entertainment Core Values and Newport Aquarium Guest Service Standards, Policies and Procedures, and Safety Protocols to ensure safe and efficient guest service operation.
• Lead a team of 1 to 4 people (depending on the season). Responsible for the supervision of the candy store's processes and its hosts.
• Help Food and Beverage Management Team develop and monitor a highly motivated, positive, and productive team.
• Assist in evaluations and training of all candy store hosts.
• Help implement new policies and procedures when needed.
• Maintaining accurate record keeping involving employees, including Newport Aquarium awards and recognitions.
• Handle comments, concerns and suggestions from employees and guests regarding the guest experience.
• Maintain knowledge of activities, aquatic life, and Newport Aquarium special events/promotions in order to properly notify and inform guests.
• Work with other team members/departments of Newport Aquarium to ensure effective communication is implemented at all times.
• Ability and willingness to cross train in other Food and Beverage areas.
• Responsible for maintaining Payment Card Industry (PCI) compliance.
• On a daily basis ensure that:
  • Responsible for maintaining store cleanliness in accordance with food safety guidelines.
  • Participate in the basic functions of the candy store including, providing professional and courteous customer service, preparing fudge/cotton candy, case etc.
  • Maintain store displays and ensure proper pricing, inventory and ensuring items are in stock.
  • Assisting the guests of Newport Aquarium with questions or comments regarding the candy store and completing cash transactions.
  • Opening and closing procedures are appropriately implemented.
  • Maintaining proper break schedule for team members as prescribed in our employee handbook.
  • Perform other related duties or tasks as assigned by the Food and Beverage Management Team.

QUALIFICATIONS:

• High School Diploma or equivalent.
• Must be at least 18 years of age.
• Proficiency in Microsoft Outlook, Word, and Excel is a plus.
• Prior cash handling and point of sale experience is a plus.
• Must have strong public speaking skills the ability to read, write and speak the English language (knowledge of other languages is a plus)
• Must be able to think clearly, react quickly, and calmly to changes and/or emergency situations
• Previous supervisory experience preferred. Previous guest service or retail experience preferred.
• Ability to work a flexible schedule which may include evenings and/or weekends and holidays.
• ServSafe Certification or Food Service Manager Certification a plus.

PHYSICAL REQUIREMENTS:

• Successful completion of pre-employment background check.
• Ability to remain stationary for long periods of time, transition between floors, bend and stoop.
• Physical strength, including the ability to lift up to 25 pounds.

Note: Position will involve exposure to food allergens, and potentially dangerous machinery. Personal Protective Equipment including clothing or equipment may be required in some areas.

YOU CAN EXPECT:

You can expect to work on projects that have never been done before - ideas that are unproven, and concepts that make people smile. You can expect to have fun and be treated with respect the minute you start...and through to the end. You can expect to work in an environment that is highly innovative and low in politics - truthful and filled with smart people!

And most of all, you can expect to work hard and make a difference in our world by helping to bring families closer together.

Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well
Leader - Inspires teammates to follow them

Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization
Entrepreneurial Spirit - Inspired to perform well by an ability to drive new ventures within the business

High School (preferred)