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Parts Customer Service Representative | Royal Truck Body | Carson, CA
Regular Employee | Hourly Non-Exempt | $20.00 - 20.00
Who we are
At The Shyft Group we are driven to deliver, and as the North American leader in specialty vehicles, our portfolio of last-mile delivery vehicles, work trucks, and motorhome chassis brings people, goods, and services where they need to be.
We are strengthened by nine industry-leading brands -- Utilimaster, Blue Arc EV Solutions, Royal Truck Body, DuraMag, Magnum, Strobes-R-Us, Spartan RV Chassis, Red Diamond, and Builtmore. Over 4,000 employees across ten states and two countries work independently and together as one team under Shyft, building chassis, vehicle bodies, and accessories that improve every route, every run, and every ride.
Empowered by a supportive, inclusive, and highly entrepreneurial culture, every person behind our brands is given the tools they need to make a positive contribution to the company, their community, and their families. Together under the Shyft umbrella, our teams drive new synergies that bring innovations to life on the road - for an experience that is safer, more satisfying, more rewarding all around.
With 50 years and millions of miles behind us, we continue to charge forward - leading the commercial vehicle transition to electric, innovating across all our brands, and earning our position among Fortune's 100 Fastest Growing Companies.
What you'll do
As the Parts Customer Service Representative for Royal Truck Body (A Shyft Group Brand) based in Carson, CA, you will enjoy providing phone-based customer service assistance related to our truck body product and upfit service offerings.
This role is designated as Onsite, working Monday through Friday, 7:30 am till 4 pm.
You will also:
- Accurately process customer transactions such as orders, quotations, and returned items
- Gather precise data from vendors relating to dispatch schedules and projected delivery dates
- Provide verified information regarding availability of in-stock items
- Follow up with customers following sales to ensure ongoing customer satisfaction
- Handle and resolve all customer complaints prompt and effectively
- Assist branches with sales orders, pricing, product availability, lead times, and status of pending orders
- Manage time effectively, meet department goals, and work effectively with the sales team
- Fill requests for catalogs, information, or samples
- Assist with miscellaneous customer support-related projects and duties as assigned
Learn more about The Shyft Group and Royal Truck Body by exploring the Learn More section below.
What you need to be successful
- High School Diploma or GED
- Prior customer service or sales support experience
- Knowledge of the automotive aftermarket sector
- Proficient in Microsoft Office, particularly Excel, Word, and Outlook
- Versed in data entry with MAS 200 (Manufacturing Accounting Software 200) or a related ERP system
- Ability to type swiftly
- Bilingual in English and Spanish (Preferred)
- A track record of communicating and working effectively within a team
Learn More
The content below is exclusively available on our career site job description: https://theshyftgroup.csod.com/ux/ats/careersite/4/home/requisition/532?c=theshyftgroup
The Shyft Group
Employee Testimonials
Our Story
Sustainability
YouTube
Join Our Talent Community
Royal Truck Body
About
Press Releases
Truck Bodies Product Page
Accessories Product Page
Follow Royal Truck Body on LinkedIn, Facebook, Instagram, and YouTube
Why The Shyft Group?
We believe that when our people thrive personally and professionally, our business thrives. We are committed to offering comprehensive benefits programs that stay healthy, feel secure, and maintain a work/life balance.
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Stay Healthy: Medical and Rx Plan Health Savings Account Dental and Vision Plan Healthcare Flexible Spending Wellness Plan
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Financial Security: 401 (k) Retirement Savings Short and Long Term Disability Company Provided Life and Dependent Life Insurance Voluntary Term Life Insurance
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Work/Life Balance: Educational Reimbursement Employee Assistance Program Dependent Care FSA
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The Shyft Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran or status as a qualified Individual with a Disability, or any other characteristic protected by applicable federal, state or local law. If you have a disability and would like to request an accommodation in order to apply, please email us at careers@theshyftgroup.com.
The Shyft Group is an E-Verify Employer
Shyft uses E-Verify, which is an online system operated by the U.S. Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility and validate social security numbers. Through participation in the E-Verify program, information entered on Form I-9 will be provided and compared to information available at both of these agencies. See posters for more details. E-Verify Notice U.S. Right to Work Notice.
The Shyft Group, Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, Veteran status or disability.