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Omnichannel Program Manager
Chicago, IL
Job Description
Description
Are you a leader and a champion in conceptualizing and operationalizing omnichannel initiatives for large enterprise companies? Do you thrive to coordinate projects, functions and processes necessary to enable a seamless program roll-out for retailers, distributors, marketplace, and e-commerce companies? Do you have experience developing B2B marketing and sales campaigns? Are you able to think strategically and creatively while remaining a trusted advisor to both external clients and internal stakeholders? Good news! 1WorldSync is looking for an Omnichannel Program Manager to join our team.
1WorldSync is the industry leader in product content management. With approximately 600 employees across the US, Brazil, Canada, France, Germany, Portugal, Switzerland, and the UK, we're seeking an Omnichannel Program Manager to support our growing global team.
Reporting directly to our Senior Director, Community Enablement, the Omnichannel Program Manager will be responsible for designing and developing strategic client programs for execution and delivery in a timely and effective manner. The ideal candidate would have a background in project management, account development, ABM marketing, as well as B2B campaign marketing experience. This position is a fantastic opportunity to develop relationships with several of the largest companies and brands in the world.
As Omnichannel Program Manager at 1WorldSync, responsibilities include the following:
- Lead an Omni-Channel roll-out and collaborate with internal and external stakeholders to drive implementation of the program requirements. This will include collaboration with eCommerce, Sales, Information Technology, Product, Go-to-Market, Tech Operations and Customer Support.
- Devise B2B integrated campaigns with the aim of acquiring and retaining customers.
- Champion cross-functional delivery of large-scale, complex projects involving multiple internal and external teams.
- Socialize and gain buy-in from key internal and wholesale partners on Omni-Channel programs.
- Write, edit and proof copy for promotional materials including social media and website, within co-marketing campaigns with our clients.
- Drive adoption and usage of 1WorldSync products and solutions.
- Partner with the business and the technical teams to own continuous improvement of existing and new Omni-Channel capabilities.
- Address critical issues/barriers; escalate issues, recommend and implement solutions as needed.
- Gather and prioritize program requirements, continue to evolve program, vision, track the status of each project and report on performance.
- Define and implement technical solutions to business challenges.
- Own program implementation and program management including overall point of contact, project plan, timelines, deliverables and troubleshooting issues.
- Identify customer needs that represent a significant market opportunity and/or revenue potential.
Required Skills and Experience:
- Bachelor's degree or similar experience
- 5+ years of experience in project and program management
- 3+ years of experience in Microsoft Office Suite (emphasis on Excel)
Desired Skills and Experience:
- Ability to work under pressure, managing several projects simultaneously with minimal supervision.
- Strong Analytical skills - Ability to work with numbers, generate reports and statistical data, ability to interpret that data and in turn identify problems, opportunities, trends and develop solutions required.
- Strong Technical skills - Ability to fluently navigate within customer portals/dashboards as well as internal platforms.
- Knowledge of customer best practices, market intelligence, category/channel/ shopper trends, and shopper Insight into actionable ideas.
- Commercial experience, highly developed collaboration and influencing skills, self-starter, results-driven, entrepreneurial.
- Proficiency in utilizing data analytics and business intelligence tools to drive insights and improvements within the program.
Benefits:
- Incredible health benefits (FSA and HSA options), with dental and vision coverage.
- 401(k) plan with employer match.
- Paid time off as well as company holidays, volunteer time off, sick time, bereavement leave, and 12 weeks of fully paid parental bonding leave.
- Short and long-term disability and life insurance.
- Additional optional benefits include a comprehensive legal plan, pre-tax parking and transit accounts, critical illness insurance, accident insurance, identity theft prevention, tuition reimbursement, and pet insurance.
Additional Details:
- This is a hybrid position that requires 3 days per week at our Chicago headquarters location.
- This role requires the candidate to have the authority to work in, and be located in the US.
- This position requires up to 5% travel.
1WorldSync is an Equal Opportunity Employer and is committed to providing employees and applicants with an environment free of discrimination and harassment.All employment decisions at 1WorldSync are based on business needs, job requirements, and individual qualifications.All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, gender identity, sexual orientation, national origin, family or parental status, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate.
Americans with Disabilities Act (ADA)
1WorldSync will provide reasonable accommodations during the application process upon request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact us at [emailprotected].
Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
5+ years
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