Position Summary:

Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them.

In the Operations Specialist role, you'll use your skills and experience as a liaison between our customers and suppliers to resolve issues and concerns that occur either pre- or post-sale. You'll talk with customers to understand their situation/need such as cancellations, replacements and backordered items, then work with vendors and internal teams to resolve those issues. Additionally, you'll identify trends and work directly with suppliers to enforce contracts and meet supplier performance goals.

Competencies & Skills Needed:

• Focuses on Customers - Exceptionally high degree of customer focus and ability to interact and communicate effectively with both internal and external customers, vendors and multi-functional teams.

• Demonstrated proficiency in Microsoft Word, Excel and Outlook.

• Communicates Effectively - Delivers clear and timely communication in-person, over the phone, as well as through written email, with a strong attention to detail.

• Deals with Ambiguity - Drives progress through uncertainty and effectively navigates in new situations. Adjusts well to change and shifts gears easily.

• Superior organizational and time management skills with ability to prioritize and meet deadlines and resolve problems.

• Solves Problems - Ability to work independently, exercise discretion and use experience, common sense and judgment to solve problems.

What You'll Do and Impact:

• Interact with customers over the phone and email to understand their needs.

• Research issues, then collaborate closely with internal and external resources to determine and implement solutions.

• Manage the fulfillment and post-order service for an assigned group of suppliers. Act as a liaison between our customers and suppliers to ensure processes align with our commitment to outstanding service.

• Provide exceptional customer service to both internal and external customers, emphasizing quality and timely resolution.

• Initiate quality improvement strategies and projects to minimize customer service concerns.

• Collaborate with suppliers to enforce contracts and meet performance expectations.

• Develop and maintain product understanding and expertise for assigned suppliers.

• Utilize data to identify trends in supplier performance and service interruptions.

• Stay current with new technologies as our organization transforms.

Experience:

• Demonstrated success in previous customer service experience

Additional Items of Interest:

• Bachelor's degree in Operations, Supply Chain, or Business

• Experience in working in a software or technology company

Job to be performed in the location listed. Generous benefit package available. Click to learn more.

Direct Supply, Inc. and its U.S. subsidiaries are equal opportunity and affirmative action employers committed to diverse workforces.

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