Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

If putting a smile on someone's face puts one on yours, you belong on our team. Here at Optum Puerto Rico Operations, we've brought together teams of incredibly compassionate and absolutely positive people to help serve our members or providers when they reach out to us with questions. Your helpful personality combined with our support, training and development will ensure your success. This is no small opportunity. This is a chance to leverage your compassion for others and build a rewarding career.

Primary Responsibilities:

• Schedule and/or meet with internal customers to gather report requirements and data analysis needs
• Identify and/or create appropriate data sources, report metrics, and tools for providing required information according to clients' requests
• Demonstrate understanding of relevant software and databases. Maintain awareness of industry trends, best practices, relevant standards, and guidelines, and/or reporting applications
• Solves complex problems and/or conducts complex analyses
• Gather and analyze data from various sources to identify trends, patterns, and insights. Involves working with large datasets, using statistical and visualization techniques
• Create reports and dashboards that present data in a clear and meaningful manner. Includes designing and developing reporting templates, visualizations, and interactive dashboards to communicate key findings to stakeholders
• Automate and document report database processes and procedures to ensure business continuity in the generation of reports. Document processes, methodologies, and best practices
• Ensure the accuracy, integrity, and consistency of data used in reporting, validating data sources, conducting data audits, and implementing data cleansing and quality control processes
• Present findings, answer queries, and provide insights to support decision-making. Present, explain, and/or interpret reports and data to internal and/or external customers
• Propose and/or define long-term strategies for implementing process and/or reporting improvements

***ENGLISH PROFICIENCY & WRITTEN PROFICIENCY ASSESSMENT WILL BE REQUIRED AFTER APPLICATION ***

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ years of experience in data analytics/business intelligence or related
• 2+ years of experience in Power BI with analysis experience, programming, and reporting with a solid understanding of data storage structures
• Experience interpreting large sets of structured and unstructured data and find/fix consistency errors.
• Knowledge of database concepts, strong SQL skills for data manipulation and querying.
• Experience in developing automated reports, dashboards, and visualizations to present complex data in a clear and meaningful manner.
• Strong proficiency in data analysis, including data manipulation, statistical analysis, and data visualization. Proficiency in tools such as Excel, SQL, and data visualization software (e.g., Tableau, Power BI).
• Ability to collaborate with cross-functional teams and work effectively in a team environment. Excellent verbal and written communication skills to effectively communicate findings and insights to stakeholders.
• Ability to effectively communicate complex data and insights to both technical and non-technical stakeholders.
• MS Proficiency (Advanced)
• Availability to work from Monday to Friday, during our business operating hours.
• English Proficiency

Preferred Qualifications:

• Hands-on experience in designing and developing data pipelines, data integration, and ETL processes.
• Proficiency in programming languages such as Python or R for advanced data manipulation and analysis. Skills in advanced statistical analysis, predictive modeling, or machine learning techniques.
• Healthcare industry previous experience or knowledge.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.