Position Description:

In the role of Patient Coordinator in the department of Family Medicine, you will primarily be working with specific ethnic communities. This individual must be bilingual, fluent speaker of a target refugee language (Swahili).

This position will be responsible for helping refugee patients and their families to navigate and access community health services and adopt healthy behaviors. This position supports medical providers and voluntary agencies (VOLAGs) through an integrated approach to care management and community outreach. As a priority, activity will promote, maintain, and improve the health of patients and their family and advocate for individuals and community health. Community outreach, home visits and leading community education sessions will be required.

Primary Functions

• Responsible for establishing trusting relationships with patients and their families while providing general support and encouragement.
• Follow-up with patients via telephone calls, home visits and visits to other settings where patients can be found. Assist patients with completing applications and registration forms.
• Provide health education and assist with health information to ensure client knows about their medical condition(s).
• Schedule appointments.
• Coordinates/communicates with Volag to ensure patient receives continuity of care.
• Provide referrals for services to community agencies as appropriate.
• Assist patients in accessing health related services, including but not limited to: obtaining a medical home, providing instruction on appropriate use of the medical home, overcoming barriers to obtaining needed medical care and social services.
• Help patients connect with transportation resources and give appointment reminders in special circumstances.
• Advocate for patients access to appropriate linguistic services and help access to interpretation services.
• Exhibit excellent working relations with patients, visitors and co-workers.
• Work closely with medical providers to help ensure the patients with medical needs have comprehensive and coordinated care.
• Identify and apply appropriate role definitions and skilled boundaries.
• Other duties as assigned.

Knowledge - Skills - Abilities

• Demonstrate strong verbal, written and interpersonal communication skills.
• Connected to community serving.
• Persistent, creative and resourceful
• Emotional maturity
  • Empathetic, caring and compassionate
  • Open minded/non-judgmental
  • Honest, respectful, patient
  • Friendly, outgoing, sociable
  • Dependable, responsible, reliable
• Knowledge of technical, business, consultation, project management, and cultural awareness.
• Customer focus, building trust, communication, critical thinking, and influencing skills.

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Preferred Schedule:
8-4:30 pm

Position Requirements:

MCW as an Equal Opportunity Employer and Commitment to Non-Discrimination
The Medical College of Wisconsin (MCW) is an Equal Opportunity Employer. We are committed to fostering a diverse community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, age, disability, sex, gender identity/expression, sexual orientation, marital status, pregnancy, predisposing genetic characteristic, or military status. Employees, students, applicants or other members of the MCW community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic.

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